Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Daniel Crouch

Heavener

Summary

Dynamic Cage Supervisor at Choctaw Casino Too with proven expertise in cash handling and dispute resolution. Recognized for enhancing team performance through effective training and problem-solving skills. Committed to maintaining compliance and workplace safety while ensuring exceptional customer service. Adaptable and detail-oriented, consistently achieving operational excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cage Supervisor

Choctaw Casino Too
Heavener
08.2016 - 09.2025
  • Supervised cash handling procedures for team accuracy and compliance.
  • Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Trained new employees on proper handling of monetary transactions, security protocols, and customer service techniques.
  • Managed team members by providing guidance, feedback, coaching, and training when needed.
  • Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.

Cashier

Choctaw Travel Plaza
Poteau
12.2015 - 08.2016
  • Managed merchandise restocking to ensure product availability for customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Crew Member

Arbys Resturant
Poteau
12.2013 - 11.2015
  • Prepared and assembled food items following company standards.
  • Operated kitchen equipment safely and efficiently during peak hours.
  • Organized and restocked supplies to support operations and team productivity.
  • Took orders from patrons and input selections into store computer system.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

Heating, Ventilation And Air Conditioning - HVAC

Votec
Poteau, OK
05-2014

High School Diploma -

Howe High School
Howe, OK
05-2013

Some College (No Degree) - Occupational Health And Safety

Carl Albert State College
Poteau, OK

Skills

  • Cash handling
  • Dispute resolution
  • Problem solving
  • Attention to detail
  • Adaptability
  • Teamwork
  • Workplace safety

Affiliations

  • Camping
  • Reading
  • Spending time with friends and family

Languages

English
Professional

Certification

Osha 10

Timeline

Cage Supervisor

Choctaw Casino Too
08.2016 - 09.2025

Cashier

Choctaw Travel Plaza
12.2015 - 08.2016

Crew Member

Arbys Resturant
12.2013 - 11.2015

Heating, Ventilation And Air Conditioning - HVAC

Votec

High School Diploma -

Howe High School

Some College (No Degree) - Occupational Health And Safety

Carl Albert State College

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