Thomas Hughes
Bullhead City,AZ
Summary
Experienced Cage Supervisor skilled in cash handling, regulatory compliance, and financial reconciliation. Executes casino operations and regulatory requirements while supervising the pit area. Maintains strong relationships with team members and provides exceptional service to patrons. Receives and secures significant cash amounts, ensuring efficient distribution to gaming tables.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Cage Supervisor
Caesars Entertainment
Laughlin, Nevada
11.2022 - 05.2026
- Supervised daily operations of the cash cage and gaming floor.
- Trained staff on cash handling procedures and customer service standards.
- Monitored cash flow and resolved discrepancies to maintain financial accuracy.
- Ensured compliance with gaming regulations and company policies.
- Coordinated staff schedules to ensure optimal coverage for cash cage operations.
- Collaborated with management to implement process improvements in cash handling.
- Assisted with audits to ensure integrity and accuracy of financial transactions.
- Reconciled cashier banks regularly throughout the shift in order to maintain accurate balance sheets.
- Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
Cage Supervisor
Colorado Belle / Edgewater Casino
Laughlin, Nevada
01.2005 - 10.2019
- Oversaw daily operations of cash cage and gaming floor to ensure seamless service.
- Trained staff on cash handling procedures and customer service standards.
- Monitored cash flow and resolved discrepancies promptly.
- Ensured compliance with gaming regulations and company policies.
- Coordinated scheduling for cage staff to optimize coverage and efficiency.
- Worked with management to enhance cash handling processes for improved accuracy and efficiency.
- Assisted in conducting audits to maintain accuracy in financial transactions.
- Provided exceptional guest service to enhance the overall gaming experience.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Received, secured, and distributed large sums of money, added funds to casino safe and completed forms and documentation.
- Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
- Led team members by providing guidance, feedback, and coaching to foster a high-performing work environment.
- Performed opening and closing duties such as verifying paperwork, counting cash, and reconciling bank deposits.
- Assisted with audits related to cage operations by providing requested documentation for review.
- Reconciled cashier banks regularly throughout shift in order to maintain accurate balance sheets.
- Provided exceptional customer service to guests by resolving inquiries and complaints promptly and professionally.
Data Processor
TRW Credit Services
Orange , CA
01.1990 - 05.1997
- Processed and verified large volumes of credit data to ensure accuracy for decision-making.
- Utilized data entry software to maintain accurate and organized client information.
- Maintained confidentiality and security of sensitive client information.
- Collaborated with team members to streamline data processing tasks.
- Conducted quality checks to ensure data integrity and accuracy.
- Resolved discrepancies in credit reports through detailed analysis, enhancing data reliability.
- Updated existing databases with new information.
Boiler Technician
US Navy
San Diego , CA
01.1981 - 01.1991
- Maintained and repaired steam boilers and ancillary equipment on naval vessels.
- Conducted routine inspections to uphold safety standards and optimize boiler operation.
- Repaired and replaced defective boiler components such as valves, gaskets, seals, tubes, and piping.
- Monitored water levels within boiler system to maintain safety and operational integrity.
- Adjusted fuel supply systems to enhance combustion efficiency and support reliable boiler performance.
Education
High School Diploma -
Pacifica Highe
Garden Grove, CA01-1981
Skills
- Cash management
- Cash handling
- Financial reconciliation
- Regulatory compliance
- Audit assistance
- Process optimization
- Customer relationship management
- Team leadership
- Staff training
- Time management
- Problem solving
- Effective communication
Certification
- Gaming License
Accomplishments
- Awarded 2023 Employee of the quarter
Timeline
Cage Supervisor
Caesars Entertainment
11.2022 - 05.2026
Cage Supervisor
Colorado Belle / Edgewater Casino
01.2005 - 10.2019
Data Processor
TRW Credit Services
01.1990 - 05.1997
Boiler Technician
US Navy
01.1981 - 01.1991
High School Diploma -
Pacifica Highe