Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kay Brent

Perkins

Summary

Cage Supervisor with extensive experience managing high-volume cage operations. Proven track record in enhancing customer service and ensuring compliance with gaming regulations. Implemented effective policies and procedures that increased operational efficiency. Recognized for strong leadership and decisive problem-solving skills.

Overview

20
20
years of professional experience

Work History

Cage Supervisor

Kiowa Casino
Devol
01.2016 - 01.2025
  • Performed daily audits of all T31 transactions for the department, utilizing Excel and casino-specific programs for guest cash-on-check, debit card, and credit card requests.
  • Managed and updated department schedules, ensuring coverage for call-offs and staffing needs.
  • Placed supply orders in coordination with the Cage Manager, maintaining adherence to the monthly budget.
  • Coordinated vault cash orders with the bank and Loomis delivery services as needed.
  • Maintained employee personnel files, including documentation of disciplinary actions and completion of semi-annual/annual evaluations.
  • Provided operational coverage during staffing shortages to maintain smooth cage operations.
  • Assisted in candidate interviews and independently conducted interviews when required.
  • Ensured the Vault was balanced at end of shift, accounting for funds of up to $10,000,000.00.

Cage/Rewards Associate

Comanche Nation Entertainment
Lawton
01.2005 - 01.2016
  • Created and maintained department schedules to ensure adequate staffing and compliance with operational requirements.
  • Selected to serve on a committee tasked with reviewing and adjusting the Minimal Internal Control Standards (MICS) in compliance with Indian Gaming regulatory requirements.
  • Conducted employment interviews and issued disciplinary actions when necessary.

Education

High School Diploma -

Hobbs High School
Hobbs, NM
05-1985

Some College (No Degree) -

New Mexico Jr Collage
Hobbs, NM

Skills

  • Excel
  • Cash management
  • Transaction auditing
  • Customer relationship management
  • Team leadership
  • Microsoft Word
  • Outlook
  • Business View & Lightspeed Business View
  • 10 Key Calculator
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Staff training and development

References

References available upon request.

Timeline

Cage Supervisor

Kiowa Casino
01.2016 - 01.2025

Cage/Rewards Associate

Comanche Nation Entertainment
01.2005 - 01.2016

High School Diploma -

Hobbs High School

Some College (No Degree) -

New Mexico Jr Collage

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