Jameel Williams
Seminole Casino Coconut Creek
Lauderhill,FL
Work Preference
Work Type
Full TimeContract Work
Location Preference
HybridRemoteOn-Site
Skills
Cash handling expertise
Regulatory compliance
Banking procedures
Fraud detection techniques
Microsoft Excel Spreadsheets
Records management
Security protocols
Problem solving prowess
Team leadership
Staff training and development
Operational oversight
Process improvement
Work History
Cage Supervisor
4 Years 3 Months- Managed daily cash transactions, maintaining accurate records and resolving discrepancies promptly.
- Supervised cash handling operations, ensuring compliance with regulatory standards and organizational policies.
- Implemented process improvements that enhanced workflow efficiency within cage operations.
- Trained and mentored over 50 team members on best practices for customer service and operational efficiency.
- Conducted regular audits of cash drawers, verifying accuracy and adherence to internal controls.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
- Resolved customer inquiries and disputes promptly, fostering positive relationships with guests.
Specialty Banker
5 Months- Conducted ATM refills and audits to ensure effective customer service and efficient transaction records on the casino floor.
- Monitored kiosk and ATM functionality, performing routine maintenance to minimize downtime.
- Delivered prompt and efficient service by accurately distributing chips to players and table games during high-volume gaming sessions.
- Accurately managed and audited credit lines and accounts receivables for over 1000 clients.
- Efficiently handled over $250 million worth of cash, chips, and other casino funds while maintaining extremely high accuracy.
- Provided personalized banking solutions to enhance customer satisfaction and loyalty.
Casino Cage Cashier
2 Years 7 Months- Managed currency exchanges and provided customer service to enhance guest experience.
- Maintained compliance with gaming regulations, anti-money laundering, and internal policies during cash handling processes.
- Quickly and accurately counted and balanced up to $200k banks at start and end of each shift.
- Processed millions of dollars in transactions for clients, ensuring confidentiality and adherence to appropriate protocols such as Title 31 compliance.
- Accurately issued 1099, 1042, W2G tax forms while adhering to PII protocols.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
Education
High School Diploma
- Mentoring Tomorrow's Leaders - Blazer Crew Member
Interests
Gym Workouts.
Artificial Intelligence (AI) and Machine Learning.
Personal Development and Self-Improvement.
Documenting and sharing travel experiences.
Working with my hands and fixing things.
Paid Ads Management.
Futures Market Analysis and Trading.
7
years of professional experience
Results-driven professional with extensive experience in cash handling, client relations, and regulatory compliance. Known for implementing process improvements that enhance workflow efficiency. Prepared to support organizational goals through strong problem-solving skills and team leadership.