Daniel Cruz
Elizabeth,NJ
Summary
Dynamic and multilingual flight attendant with a strong commitment to safety. Exceptional customer service skills and thrives in a team-driven, fast-paced environment. Recognized for maintaining excellent relationships with customers and coworkers. Highly skilled in time management, ensuring efficient operations while always maintaining a welcoming attitude.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Endeavor Airlines
04.2024 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks, adhering to FAA regulations, and maintaining situational awareness throughout all stages of flight
- Attended workshops and trainings in customer service, Endeavor Elevate 2024, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed
- Enhanced passenger satisfaction by providing exceptional in-flight and Pre-departure service while maintaining outstanding time management skills and addressing individual passengers needs
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
Part Time Events Lead Bartender
Selection Staffing
09.2023 - Current
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner
- Maintained bar inventory, ordered supplies and restocked items as necessary
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Region Sales Manager
Selection Staff
01.2024 - 04.2024
- Developed and implemented strategies to increase regional sales volume
- Conducted regular meetings with regional sales teams to review performance metrics
- Analyzed customer feedback data to identify potential opportunities for improvement in product offerings.
Lead Bartender
Dtaping Group
06.2022 - 07.2023
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Nature Guide
Ecotur Cuba
05.2019 - 05.2022
- Built personal relationships with guests to promote positive experiences
- Utilized effective communication and problem-solving skills to quickly resolve customer issues
- Guided groups of up to 25 people on scheduled tours
- Collaborated with other tour guides to provide comprehensive and enjoyable experience
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories
- Informed tour members of safety risks associated with attractions, confirming customer security
- Inspected tour sites for potential hazards and arranged for repairs when needed
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Lead Bartender/Server Shift Leader
Pura Vida Restaurant
06.2017 - 05.2020
- Cultivated warm relationships with regular customers
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Managed scheduling for 8 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Architecture Guide
Cubatur Travel Agency
04.2017 - 05.2019
- Built personal relationships with groups of 25+ guests to promote positive experiences
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Education
Diploma - Touristic Resources Management
Formatur Escuela Ramal Del Turismo
Municipio Playa, Habana09.2018
GED -
FOC Ciro Redondo García
San Miguel, Cuba07.2017
Intensive Course -
Asociación De Cantineros De Cuba (IBA)
La Habana, Cuba01.2017
Skills
- Clear and Effective Communication
- Suggestive selling
- Safety and Sanitation Standards
- First Aid
- Reliability and punctuality
- Strong Work Ethic
- Cultural Awareness
- Emergency Situations Management
- Passenger safety management
- Preflight briefings
- Time Management
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Professional Working
French
Limited Working
Timeline
Flight Attendant
Endeavor Airlines
04.2024 - Current
Region Sales Manager
Selection Staff
01.2024 - 04.2024
Part Time Events Lead Bartender
Selection Staffing
09.2023 - Current
Lead Bartender
Dtaping Group
06.2022 - 07.2023
Nature Guide
Ecotur Cuba
05.2019 - 05.2022
Lead Bartender/Server Shift Leader
Pura Vida Restaurant
06.2017 - 05.2020
Architecture Guide
Cubatur Travel Agency
04.2017 - 05.2019
Diploma - Touristic Resources Management
Formatur Escuela Ramal Del Turismo
GED -
FOC Ciro Redondo García
Intensive Course -
Asociación De Cantineros De Cuba (IBA)
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