Daniel Cruz
Ruskin
Summary
Hardworking service conscious individual with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
17
17
years of professional experience
Work History
Owner
Buddha's Blissful Bites LLC
02.2021 - Current
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Security Officer
Allied Universal Security Services
07.2018 - 03.2021
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Closing Shift Lead
The Hot Tomato
09.2016 - 08.2018
- Organized and used industrial cleaning products following strict safety procedures.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Kept employees operating productively and working on task to meet business and customer needs.
Customer Care
Enterprise Holdings
12.2015 - 09.2016
- Provide quality and reliable customer experiences by ensuring timely responses, displaying product and company knowledge, and ensuring a timely resolution of their issues or concerns
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Developed and conducted product knowledge training sessions for sales, marketing, and customer care staff.
- Improved systems and processes and made customer care center more productive and profitable.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Monitored customer care goals and developed improvements.
In Home Care
Jovita Martinez
05.2012 - 11.2015
- Provide quality care for Mrs. Martinez in her home
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Crew Lead
Superior Mowing LLC
06.2009 - 04.2012
- Supervise the landscape and office functions of all crews within the company
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
Customer Service Representative Team Lead
Stream Global Services Inc.
07.2008 - 06.2009
- Assist customers over the phone with all aspects of troubleshooting both hardware and software
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Onboarded and trained customer representatives to meet performance and service goals.
- Dispatch service technicians or parts orders as needed to resolve customer issues
- Sales of hardware, software, service plans, and accessories as warranted
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
South County Career Center
Ruskin, FL06.2008
Skills
- Marketing tactics
- Social media control
- Value proposition development
- Sales management
- Crisis management
- Employee development
- Small business operations
- Negotiation
- Relationship building
- Client service
- Customer relations
- Service quality assurance
Timeline
Owner
Buddha's Blissful Bites LLC
02.2021 - Current
Security Officer
Allied Universal Security Services
07.2018 - 03.2021
Closing Shift Lead
The Hot Tomato
09.2016 - 08.2018
Customer Care
Enterprise Holdings
12.2015 - 09.2016
In Home Care
Jovita Martinez
05.2012 - 11.2015
Crew Lead
Superior Mowing LLC
06.2009 - 04.2012
Customer Service Representative Team Lead
Stream Global Services Inc.
07.2008 - 06.2009
High School Diploma -
South County Career Center
Similar Profiles
Jasmine SteadmanJasmine Steadman
Baking Assistant at Brooklyn's Blissful BitesBaking Assistant at Brooklyn's Blissful Bites
Shayla KolarevicShayla Kolarevic
Founder at Blissful Brew Coffee LLCFounder at Blissful Brew Coffee LLC
BELINDA POMALESBELINDA POMALES
HOUSEKEEPER at BLISSFUL CLEANING SERVICES, LLCHOUSEKEEPER at BLISSFUL CLEANING SERVICES, LLC