Daniel Curiel
Fort Lauderdale
Summary
Dynamic Front Desk Supervisor at North Beach Village Resort, adept at enhancing guest relations and optimizing service delivery. Proven track record in training staff and implementing process improvements, resulting in streamlined operations. Exceptional communication and problem-solving skills, combined with expertise in cash handling and business recordkeeping, drive guest satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Supervisor
North Beach Village Resort
08.2019 - Current
- Supervised front desk operations, ensuring exceptional guest experiences and efficient service delivery.
- Trained and mentored staff on customer service protocols and resort policies.
- Implemented process improvements to streamline check-in and check-out procedures.
- Managed reservation system, optimizing room availability and occupancy rates.
- Coordinated with housekeeping and maintenance teams to address guest requests promptly.
Education
Bachelor of Science - Finance / Marketing
Barry University
Miami, FLSkills
- Time management
- Guest relations
- Problem-solving skills
- Customer service management
- Staff supervision
- Training & mentoring
- Team building proficiency
- Exceptional communication
- Business recordkeeping
- Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
North Beach Village Resort
08.2019 - Current
Bachelor of Science - Finance / Marketing
Barry University