Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Davila

Summary

Dynamic and seasoned hospitality professional with a proven track record at Casablanca Cafe and American Taproom. Excelled in delivering exceptional customer service and fostering guest engagement, backed by strong work ethic and hospitality service expertise. Recognized for enhancing team performance and guest satisfaction through effective leadership and training. Skilled in cash handling and safe food practices, consistently achieving positive outcomes.

Overview

22
22
years of professional experience

Work History

Server

Casablanca Cafe
02.2007 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Head Server

American Taproom
04.2003 - 12.2006
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.

Education

Bachelor of Science - Digital Communications And Multimedia

Art Institute of Fort Lauderdale
Fort Lauderdale, FL
09.2013

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Memory retention
  • Safe Food Handling
  • Professional Appearance

Timeline

Server

Casablanca Cafe
02.2007 - Current

Head Server

American Taproom
04.2003 - 12.2006

Bachelor of Science - Digital Communications And Multimedia

Art Institute of Fort Lauderdale

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Daniel Davila