Daniel Delano
Hanover Park,IL
Summary
Adept Operations Manager with a proven track record at BTS and OGRE, enhancing operational efficiency and client satisfaction through expert problem-solving and team leadership. Skilled in Operations Management and Customer Service, I've driven productivity and cost savings, while fostering strong client and carrier relationships. Achievements include negotiating favorable rates, significantly boosting company reputation. Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
OGRE
10.2023 - Current
- Contributed significantly towards company's reputation as a reliable partner through consistently meeting or exceeding client expectations in terms of service delivery and problem-solving capabilities.
- Mentored junior staff members by sharing knowledge about best practices; promoted teamwork culture resulting in increased productivity levels.
- Managed a diverse portfolio of clients, tailoring services to meet individual needs and requirements.
- Organized and managed complex logistics operations, coordinating multiple shipments simultaneously across various modes of transport.
- Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
- Maintained thorough knowledge of industry trends, providing valuable insights to both clients and colleagues.
- Negotiated favorable rates with carriers, resulting in cost savings for clients.
- Developed strong relationships with carriers and shippers, ensuring timely and accurate communication.
Operations Manager
Brokerage and Transportation Sales Inc
11.2012 - 10.2023
- Contributed significantly towards company's reputation as a reliable partner through consistently meeting or exceeding client expectations in terms of service delivery and problem-solving capabilities.
- Managed diverse portfolios of clients, tailoring services to meet individual needs and requirements.
- Conducted regular reviews of carrier performance, identifying areas for improvement and potential partnerships.
- Organized and managed complex logistics operations, coordinating multiple shipments simultaneously across various modes of transport.
- Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
- Negotiated favorable rates with carriers, resulting in cost savings for clients.
- Developed strong relationships with carriers and shippers, ensuring timely and accurate communication.
- Handled urgent situations or unexpected changes professionally, finding alternative solutions quickly without compromising service quality.
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- MS Office
- Client Relationships
- Maintaining Compliance
- Decision-Making
Timeline
Operations Manager
OGRE
10.2023 - Current
Operations Manager
Brokerage and Transportation Sales Inc
11.2012 - 10.2023
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