Daniel Diaz
Apopka,FL
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative, resourceful, and dedicated to identifying needs to develop and deliver creative solutions.
Overview
3
3
years of professional experience
Work History
Team Leader
Chick-fil-A
Apopka, FL
01.2022 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated communication between cross-functional teams within the organization.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Bachelor of Science - Aquatic Biology
University of Central Florida
Orlando, FL12-2026
Associate of Arts -
Seminole State College of Florida
Sanford, FL06-2024
Skills
- Client Service
- Team Supervision
- Complaint resolution
- Quality Improvement
- Work Planning and Prioritization
- Problem-Solving
- Safety processes and procedures
Languages
Spanish
Professional
References
- Laurel Candelario: 407-960-0507
- Kendall Dominick: 919-396-1352
Timeline
Team Leader
Chick-fil-A
01.2022 - Current
Bachelor of Science - Aquatic Biology
University of Central Florida
Associate of Arts -
Seminole State College of Florida
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