Daniel DiGrazia
Manalapan,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Marketing and Operations Assistant
Dennis Bernard
Freehold, NJ
03.2023 - Current
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Reviewed and verified invoices for accuracy and completeness.
- Created monthly reports to track the progress of business goals.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Reviewed and updated existing operational policies and procedures regularly.
- Implemented digital marketing tactics such as SEO and SEM, email marketing.
- Identified internal problems and recommended solutions to upper management.
- Coordinated logistics for product distribution, improving delivery efficiency.
Customer Service Associate
Wawa
Manalapan, NJ
05.2017 - 05.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed the deli and drinks area becoming proficient in cutting down on spoilage for unused products.
- Resolved customer inquiries in a timely manner.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Suggested product solutions based on individual customer needs.
- Kept work area neat, clean, and well-stocked at all times.
Education
Bachelor of Science - Business Administration
Montclair State University
Montclair, NJ06.2020
Associate of Science - Business
Brookdale Community College
New JerseySkills
- Inventory management
- Efficiency improvement
- Bookkeeping
- Responding to Difficult Customers
- De-escalation Techniques
- Creative Problem Solving
- Verbal and Written Communication
- Transaction Processing
- Customer Service
- Time Management
- Sales and Upselling
- Work Prioritization
Timeline
Marketing and Operations Assistant
Dennis Bernard
03.2023 - Current
Customer Service Associate
Wawa
05.2017 - 05.2022
Bachelor of Science - Business Administration
Montclair State University
Associate of Science - Business
Brookdale Community College
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