4 years of experience as a joint level Intelligence Analyst specializing in All-Source, Open Source and SIGINT intelligence, and operated at high echelon levels and leadership development, contributing to over 100 intelligence reports annually.
Overview
9
9
years of professional experience
Work History
Delivery Driver
FedEx service express
Spring, Texas
12.2023 - Current
Informed customers of promotions to increase sales productivity and volume.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Managed customer inquiries and complaints in polite and professional manner.
Expedited deliveries to meet customer deadlines and requirements.
Fostered positive working relationships with regular customers.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
All- Source Analyst
US Army Reserve
San Antonio, TX
10.2023 - Current
Developed targeting intelligence products using JWICS, SIPR, and NIPR for analysis and assessment purposes.
Conduct intelligence briefs to unit commanders.
Conducted all-source analysis of foreign countries, organizations, and individuals to identify threats to national security.
Sales Representative
Russell&Smith Honda
Houston, Texas
01.2024 - 05.2024
Worked effectively in fast-paced environments.
Identified issues, analyzed information and provided solutions to problems.
Strengthened communication skills through regular interactions with others.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Worked to build relationships with customers and built potential for additional sales.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Monitored service after sale and implemented quick and effective problem resolutions.
Attended monthly sales meetings and quarterly sales trainings.
Developed, maintained and utilized diverse client base.
Selected correct products based on customer needs, product specifications and applicable regulations.
Maintained current knowledge of evolving changes in marketplace.
Kept detailed records of daily activities through online customer database.
Developed and maintained strong working relationships with professionals within assigned territory.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Met existing customers to review current services and expand sales opportunities.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Negotiated prices, terms of sales and service agreements.
Built relationships with customers and community to promote long term business growth.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Informed customers of promotions to increase sales productivity and volume.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Intelligence Analyst
US ARMY
12.2019 - 07.2023
Conducted daily, comprehensive, all-source research, synthesizing data, and producing more than 12 monthly analytical products and intelligence assessments utilizing JWICS, SIPR, and NIPR, and other classified systems.
Utilized classified databases to identify and review Intelligence Community products, conducted experiments on diverse classified systems and equipment, and conducted thorough analysis on an average of 25 reports per week.
Experienced in providing intelligence support to strategic and operational levels of specific allied nations and domestic. Supported five operational and Joint-level exercises in the Indo-Pacific.
Provided expert support, analysis, and research on complex problems and processes related to mission and objectives, resulting in the resolution of more than 10 critical intelligence issues.
Conducted independent research and prepared in-house informal analysis, aiding in the completion of over 50 analytical production requests annually.
Sales and Marketing Assistant
La Chama
San German, Puerto Rico
05.2015 - 10.2016
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Achieved or exceeded company-defined sales quotas.
Presented professional image consistent with company's brand values.
Developed, maintained and utilized diverse client base.
Monitored service after sale and implemented quick and effective problem resolutions.
Consulted with businesses to supply accurate product and service information.
Contributed to team objectives in fast-paced environment.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Stayed current on company offerings and industry trends.
Set and achieved company defined sales goals.
Generated advertising brochure for vendor use.
Negotiated prices, terms of sales and service agreements.
Worked to build relationships with customers and built potential for additional sales.
Education
High School Diploma -
Security Managers Course -
Analytical literacy Course -
Military Intelligence School -
Skills
Analysis, Collection, Operational and Research
All-source intelligence support
Conduct independent research
Prepare informal reports
Strategic planning capabilities
Proficient in English and Spanish
Conducting briefings
Threat detection
Report Preparation
Possess Top Secret/SCI
Threat Assessment
Colleseum
RFIs
Sales experience/establishing partnerships
Communication
Involvement
Initiative
Outspoken
Accomplishments
Assisted in the building of the I Corps Intelligence Current Operations (CUOPS) battle book that included key enemy capabilities and systems. Conducted detail oriented approach to product development to allow I Corps Staff to make quick reference and accurate targeting decisions to effectively shape the battlefield environment, in both training and exercises. My thoroughness led to the direct success of the I Corps targeting process, spanning across the Fires and Intelligence Warfighting functions.
Helped build and manage the I Corps G2 task tracker that accurately tracked over 300 Intelligence tasks from USARPAC. Made certain that I Corps Intelligence enterprise, spread across eight Major Subordinate Commands, accurately tracked all intelligence related tasks. My performance guaranteed that all Intelligence tasks were completed on time and to standard without degradation to the I Corps mission.
Maintained home station operations and seven forward node exercises. I ensured that all equipment remained fully mission operational during short reset periods as well as managed computer systems across four separate tactical classified networks.
Credit Control/ Sales Liaison Executive at Red Star Express Plc, FedEx Red Star Express PlcCredit Control/ Sales Liaison Executive at Red Star Express Plc, FedEx Red Star Express Plc