Daniel Duncan
Attalla,AL
Summary
Dynamic owner of Onsite Mobile Trailer Repair with a proven track record in customer relations and business management. Enhanced client satisfaction through strategic planning and efficient operations, leading to increased repeat business. Skilled in project management and adept at fostering strong relationships, ensuring optimal solutions for diverse mechanical challenges.
Overview
4
4
years of professional experience
Work History
Owner of Mobile Trailer Mechanic
Onsite Mobile Trailer Repair
Gadsden, AL
06.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
Head Mechanic
Sandmountain Logistics
Albertville, AL
08.2024 - 02.2025
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Performed routine and scheduled maintenance services.
- Maintained cleanliness, safety and efficiency of garage.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Mentored junior mechanics in technical skills and best practices, fostering a collaborative team environment to drive success.
- Improved vehicle performance by conducting thorough diagnostics and implementing appropriate repair solutions.
- Managed equipment maintenance schedules diligently, ensuring all tools and machinery were kept in optimal working condition for use on a daily basis.
- Oversaw safety compliance within the workshop, consistently adhering to industry regulations and guidelines to minimize risk.
Trailer Technician
MLS
Rainbow City, AL
06.2021 - 09.2022
- Maintained up-to-date knowledge of industry advancements in trailer technology through regular training and professional development courses.
- Managed multiple concurrent tasks effectively, prioritizing workload to meet deadlines without compromising attention to detail.
- Communicated proactively with service advisors regarding job status updates or potential delays, keeping clients informed throughout the repair process.
- Streamlined the trailer repair process by implementing a detailed documentation system for tracking work orders and parts inventory.
- Performed preventative maintenance on trailers to extend lifespan and reduce costly repairs in the future.
- Reduced downtime for trailers by swiftly diagnosing and repairing complex mechanical issues.
- Repaired damaged bodywork on trailers using specialized tools, restoring structural integrity with precision craftsmanship.
- Promoted a clean workspace by consistently following established housekeeping procedures, contributing to an organized shop environment.
- Supported fellow technicians in troubleshooting difficult problems, fostering a collaborative atmosphere within the workplace.
- Collaborated with team members to complete large-scale projects efficiently, minimizing delays for clients.
Education
GED -
Gadsden State Community College
Gadsden, AL04.2019
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Business development
- Negotiation
Timeline
Head Mechanic
Sandmountain Logistics
08.2024 - 02.2025
Owner of Mobile Trailer Mechanic
Onsite Mobile Trailer Repair
06.2022 - Current
Trailer Technician
MLS
06.2021 - 09.2022
GED -
Gadsden State Community College