Daniel Durgin
Boston,MA
Summary
Results-driven sales professional with over 6 years of experience in the insurance and technology sectors, demonstrating a strong commitment to exceptional customer service. Proven ability to achieve sales targets and fostering client relationships.
Overview
6
6
years of professional experience
Work History
Account Manager
Globe Life: American Income Life
Boston, MA
06.2018 - Current
- Qualified for the company's sales convention from 2018 to 2023 ($100,000 net personal sales in a calendar year).
- Consistently hit quota, month after month.
- Manage the quality of business, upholding relationships with agency clients to ensure 90%+ retention of customers.
- Bring clients through a full sales cycle, from cold call to close.
- Manage contract renewal and upgrades on an annual and monthly basis.
- Prospect, source, and retrieve new clients through Salesforce and other tech stacks.
Consumer Specialist (Contract)
Massachusetts Attorney General's Office
Boston, Massachusetts
01.2024 - Current
- Serve as a liaison between consumers and businesses, providing guidance and assistance through mediation and negotiation.
- Maintain accurate records of consumer complaints, correspondence, and case documentation.
- Conduct interviews into consumer complaints to determine potential violations of consumer laws.
Sales Development Representative
Rapid7
Boston, Massachusetts
02.2022 - 04.2023
- Achieved 125% of the annual quota in 2022.
- Generated over 50 sales opportunities for over $3 million in qualified sales.
- Collaborated with marketing, product development, and customer success teams to address strategic plans to improve the overall customer experience.
- Proactively identified qualified leads through cold calling, emailing, LinkedIn, and other creative avenues.
- Conducted thorough needs assessments and product demonstrations to understand clients' requirements and tailor solutions to specific needs.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH06-2018
Skills
- Adaptable
- Coachable
- Communicative
- Time management
- Passionate
- Solution-Oriented
- Self-Motivated
Timeline
Consumer Specialist (Contract)
Massachusetts Attorney General's Office
01.2024 - Current
Sales Development Representative
Rapid7
02.2022 - 04.2023
Account Manager
Globe Life: American Income Life
06.2018 - Current
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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