DANIEL E. HOLLINSWORTH
Dover,DE
Summary
Professional with deep expertise in data center operations, infrastructure management, and network security. Skilled in optimizing system performance, ensuring high availability, and implementing robust disaster recovery plans. Strong collaborator focused on team synergy and delivering impactful results. Reliable and adaptable, equipped with advanced troubleshooting skills and keen understanding of evolving technology.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Information Systems Engineer I
AmeriHealth Caritas Family of Companies
04.2012 - Current
- Achieved system efficiency by conducting performance tuning and optimization of hardware components.
- Spearheaded technology projects from inception to completion, meeting all deadlines and budget requirements.
- Trained junior engineers on best practices in information systems engineering and provided guidance on complex projects when needed
- Perform maintenance tasks as needed to include: cabling, inventory of hardware and related systems administration
- Build and implement jobs into production
- Part of the Batch Automation project and testing all jobs current
- Build QA Tidal jobs and test job stream to completion
- Help support QA and Production Control Engineers with various issues
- Migrate QA jobs into Production and tesl
- Part of Disaster Recovery project and bring systems back online for Production
- Monitor tidal jobs and assist Operators with production issues
- Administer ITSM ticketing systems, root cause analysis and task prioritization.
- Provide Service Level documentation and metrics
- Perform SQL and Sybase file testing
- Run UNIX and Linux base commands and run jobs to execution
- Migrate Data stage jobs into production
- Assist in performing root cause analysis for operational issues
- On-call to support alerting and monitoring and support operators in resolving any issues that arrive
- Administer ITSM ticketing systems, root cause analysis and task prioritization.
- Create SFTP connectivity to the vendor site and produce automation jobs for automatic file retrieval.
- Work with vendors to resolve problem and assist with issues that pertain to connectivity or user accounts.
- Assist Production Engineers with new job setup in Tidal.
- Backup Production Control Supervisor with production issues.
Data Center Hosting Services II
Children’s Hospital of Philadelphia
10.2002 - Current
- Windows server/PC/Laptop build and imaging
- Server racking, network cabling and patching:
- Working with IBM, HP and Dell Computers/Servers
- Unpacking assembling the server by installing all components from Memory, Hard Drives and CPU
- Rack the servers or Blade (1U to 8U)
- Configure network properties and DNS in Infoblox
- Join machine to domain
- Run Cat5 and Fiber if needed from the server to Patch Panel or Switch (Cisco or Nortel)
- Hardware and software troubleshoot
- Ticket tracking, tech support, AD/Novell account and group creation
- Handles and responds to service tickets following SOP’s
- Elevates complex tickets that cannot be resolved at this level to the Senior Specialist or the appropriate Engineering team
- Follows escalation procedures to document and notify appropriate support staff, equipment vendor, or other contact and notifies management as appropriate
- Monitor all data centers (Main, VF, TP) and work with onsite vendor to resolve issues
- Monitor network switches, PDU, Air, and Power through SCOM, Solarwinds, and APC software
- Monitors all computer systems for problems and follows appropriate recovery actions when needed
- Update floor plan and rack information in Visio
- Provide hardware and software phone support, remote support for server and PC hardware (install and configure), Network Connections, Printer, Software Installations
- Coordinated training programs for junior staff members to enhance their skill sets and improve overall team performance.
- Managed data backups for seamless disaster recovery and business continuity efforts.
- Developed comprehensive documentation for various procedures, ensuring clarity in performing essential tasks within the facility.
- Conducted thorough risk assessments to identify potential threats to the data center and implement appropriate mitigation strategies.
- Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
- Collaborated closely with network engineers on designing and implementing robust network infrastructures within the data center environment.
- Managed vendor relationships for equipment procurement, ensuring cost-effective solutions without compromising on quality or performance standards.
IT Administrator
Procall Solutions
09.2001 - 09.2009
- Network cabling
- Help desk, PC supported questions on Windows 2000 and XP platform
- Server/PC builds and imaging, network troubleshooting, software installation
- A/D account creations, run daily backups
- PC repair
- Exchange client configuration
- TeleMagic & Telescript software programming
- SQL administrator, Telco backup support
- Remote and desktop support for PC Hardware (install and configure)
- Network Connections, Printer, Software Installations, email support, communicating with end users, provide off-hours technical support
Technical Support/Lotus Notes Administrator
United Messaging Inc.
06.2000 - 08.2001
- Lotus Notes / Domino Administration, providing client security access, name changes, re-certification of users, internet password corrections, provide level three support to users overseas, ACL structure of databases, server maintenance on AIX and NT4 (SP6a)
- Monitoring notes log and correcting deficiencies as they occur, and maintain all mail server, server upgrade, remote connectivity using Pc Anywhere for server troubleshooting, use TCP/IP for known server connectivity, perform helpdesk phone support for all tier levels, SMTP/POP/IMAP mail setup, Remedy ticket tracking, troubleshoot, e-mail support and configuration
Jr. Network Administrator/Lotus Notes Administrator
Scott-Levin Associates
02.1998 - 06.2000
- Lotus Notes and NT Server setup
- Rollout of Lotus Notes to 300 users
- Monitoring mail server, upgrading server, configure, id and database creation, implementation, and maintain Lotus Notes, administrating NT Servers & Lotus Notes Domino Server
- Migrate from GroupWise 4.2 to Lotus Notes R4.6 to R5
- Maintain the Lotus Notes and NT servers with the latest Norton Virus patterns
- Remote connection using Proxy, run nightly backups on Arc Server, initiate request for restores, create user id’s on NOVELL, help support the network administrator
- Administrator SQL 6.5 & 7.0 servers
- Help desk phone support, troubleshoot and maintenance of (Compaq & Dell) Desktops, Compaq Laptops, and Compaq Servers, printers, monitors, and software installation
PC Specialist/Computer Operator
BISYS Plan Services
04.1995 - 08.1997
- Maintaining support for Novell & Windows NT, PC installation
- PC repair and upgrades
- Network troubleshooting, software installation, run scheduled system process on the Unix system, run daily backups, disbursement of reports, maintenance of all printers, system processing
Computer Operator
Metpath Laboratory
07.1992 - 02.1994
- Disbursement of reports, submit print request on the TANDEM system, received training on the DEC/VAX VMS system, monitor system cluster, run scheduled system jobs, run weekly system backups on the Antrim software, client phone support, client requisition printout, and user printer maintenance
Computer Operator
Meridian Mortgage
04.1989 - 02.1992
- Disbursement of reports, tape backups, troubleshooting, inventory of products, configuration of controllers, maintenance of printers
Education
ITIL V3 Foundations -
Knapp I.T., Inc.
King of Prussia, PAA+ -
New Horizons
King of Prussia, PANet" -
New Horizons
King of Prussia, PACertificate in Computer Operations -
Computer Learning Center
Philadelphia, PADiploma -
Wissahickon High School
Ambler, PASkills
- Network Troubleshooting
- Cooling systems maintenance
- Operating System Configuration
- Data Center Operations
- Backup and recovery
- Incident Management
- Network architecture design
- Hardware Installation
References
Available Upon Request
Computer Experience
Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Novell 6.x, Enterprise Scheduler 5.3.1, IBM Data Stage 11.3, IBM Data Stage 8.7, Ipswitch WS_FTP Professional, Microsoft Office 2000, Microsoft Office 2003, Microsoft Office 2007, Microsoft Office 2010, Microsoft Office 2013, Visio 2003, Visio 2007, Visio 2010, RDP, SMS, SCCM, CA, Active Directory, VNC, SQL Server 7.0, SQL Server 2000, Mcafee Virus Scan, Symantec Enterprise Antivirus, Symantec Endpoint, Citrix, Rumba, Remedy/Magic Ticketing, Service Now ticketing System, Track-it, TeleMagic v. 3, Telescript v. 5.5, TeamTrack Ticketing, Avaya Intuity, Avaya Definity, Cisco, Nortel Switches, HP 4108GL Switch, Avocent KVM, Raritan KVM, VPN, Client/Host, File Transfer, fiber running, cabling
Certification
- Certified Data Professional (CDP)
Timeline
Information Systems Engineer I
AmeriHealth Caritas Family of Companies
04.2012 - Current
Data Center Hosting Services II
Children’s Hospital of Philadelphia
10.2002 - Current
IT Administrator
Procall Solutions
09.2001 - 09.2009
Technical Support/Lotus Notes Administrator
United Messaging Inc.
06.2000 - 08.2001
Jr. Network Administrator/Lotus Notes Administrator
Scott-Levin Associates
02.1998 - 06.2000
PC Specialist/Computer Operator
BISYS Plan Services
04.1995 - 08.1997
Computer Operator
Metpath Laboratory
07.1992 - 02.1994
Computer Operator
Meridian Mortgage
04.1989 - 02.1992
Diploma -
Wissahickon High School
- Certified Data Professional (CDP)
ITIL V3 Foundations -
Knapp I.T., Inc.
A+ -
New Horizons
Net" -
New Horizons
Certificate in Computer Operations -
Computer Learning Center
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