Daniel Elko
Havertown,PA
Summary
Confident, organized, and client friendly specialist who values being prepared. Seeking new opportunities to utilize my adaptable and social personality to ensure I am a valuable asset, as well as a reliable co-worker. Works well in team based, fast paced, client facing positions. Looking to become an essential, long-term asset to any organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Debt Specialist
JG Wentworth
07.2024 - Current
- Enrolled clients into the debt resolution plan. Setting up a payment schedule that benefit the client long term and fit within their hardship.
- Analyzed client's credit report and educated clients on methods for paying off their debt as well as in-depth credit advice.
- Eased their concerns regarding the program and ensured every step of the process was transparent. Answering all questions along the way with expertise.
- Phone sales experience
- Client services experience
- Customer retention
- Verified compliance with relevant laws, regulations and best practices related to client account management.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Security Officer
Longwood Gardens
05.2023 - 08.2023
- Patrolled the gardens on foot, assisting guests by giving directions and answering questions.
- Acquired CPR certification, learned emergency response procedures and basic first aid.
- Gained proficiency writing thorough and accurate incident reports.
- Patrolled the exterior of the gardens regularly, using a company issued vehicle.
- Guided guests to shelter during intense weather events.
- Held security positions during entertainment venues such as concerts or fountain shows.
- Present for multiple medical emergencies and worked with fellow officers to ensure safety, privacy, and efficient aid for the guests.
- Executed proper procedures for separated parties and 'Code Adam' incidents.
Food Service Worker
Primo Hoagies
10.2022 - 06.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Handled multiple roles as needed per customer volume.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained cleanliness throughout the day and ensured a clean station at the end of the shift.
- Collaborated with co-workers to ensure order accuracy and speed.
Sales Representative
Paramount Consulting Group
04.2024 - 05.2024
- Went door to door, consulting businesses regarding their electric and gas accounts.
- Customer retention
- Sales pitching
- Sales presentation
Carside to-go specialist
Applebee's
01.2020 - 01.2024
Kitchen Worker
Papa John's
01.2020 - 01.2024
Cashier/Kitchen staff
Buddy's Burgers
01.2020 - 01.2024
Server/Bartender
Gullifty's bar & grill
01.2020 - 01.2024
Sandwich Maker
Primo Hoagies
01.2020 - 01.2024
Education
Bachelor of Science - Criminal Justice
WEST CHESTER UNIVERSITY
WEST CHESTER, PA12.2023
High school or equivalent - undefined
HAVERFORD HIGH SCHOOL
HAVERTOWN, PA06.2018
Skills
- Sales
- Client Services
- Customer Retention
- Communication and professional writing
- CPR certification and emergency preparedness
- Legal compliance
- Financial planning
- Complex Problem-solving
- Debt settlement
- Patience and Persistence
- Proficiency with Salesforce, Sharepoint, and Microsoft office
Certification
CPR Certification
AED Certification
Stop The Bleed Certification
Timeline
Certified Debt Specialist
JG Wentworth
07.2024 - Current
Sales Representative
Paramount Consulting Group
04.2024 - 05.2024
Security Officer
Longwood Gardens
05.2023 - 08.2023
Food Service Worker
Primo Hoagies
10.2022 - 06.2024
Carside to-go specialist
Applebee's
01.2020 - 01.2024
Kitchen Worker
Papa John's
01.2020 - 01.2024
Cashier/Kitchen staff
Buddy's Burgers
01.2020 - 01.2024
Server/Bartender
Gullifty's bar & grill
01.2020 - 01.2024
Sandwich Maker
Primo Hoagies
01.2020 - 01.2024
High school or equivalent - undefined
HAVERFORD HIGH SCHOOL
Bachelor of Science - Criminal Justice
WEST CHESTER UNIVERSITY
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