Daniel E Valentino
Vernon,CT
Summary
Adept individual promoting 12 years as an Account Coordinator in the Insurance business. Experienced in finding appropriate solutions to issues and supporting team members. Focused on being outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work and great service.
Overview
33
33
years of professional experience
Work History
Independent Contractor
DoorDash Uber Eats
03.2022 - Current
- Delivered outstanding service to customers
FSA/HRA Account Coordinator
UnitedHealth Group
01.2008 - 03.2022
- Responsible for daily, weekly, monthly and annual business needs, including renewals, with 80 company's Flex Spending and Health Reimbursement Accounts
- Asked appropriate open-ended questions to discover customers' needs and requirements
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Managed Sales Force database, including troubleshooting, maintenance, updates and report generation
- Produced high-quality documents and spreadsheets for internal and customer-facing needs using Microsoft Excel and Word programs
- Escalated issues to appropriate channels as necessary.
- Streamlined communication between clients and internal teams for seamless project execution.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Customer Service Manager
Peoples United Bank
05.1996 - 02.2007
- Overall management of customer experience, profitability, operational aspects and staff of 10
- Accountable for all aspects of daily, monthly, and quarterly operational goals
- Responsible for hiring, performance plans, reviews, promotions, raises, and terminations in branch
- Champions delivery of customer experience throughout branch.
Store Manager
Bess Eaton Donuts
05.1991 - 12.1995
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Education
Bachelor of Arts in Business Management And Finance -
Green Mountain College
Poultney, VT04.1993
Skills
- Salesforce
- Sales and Marketing
- Microsoft Excel
- Microsoft Word
- Management
- Business Management
- Client Relationship Building
- Workload Management
Timeline
Independent Contractor
DoorDash Uber Eats
03.2022 - Current
FSA/HRA Account Coordinator
UnitedHealth Group
01.2008 - 03.2022
Customer Service Manager
Peoples United Bank
05.1996 - 02.2007
Store Manager
Bess Eaton Donuts
05.1991 - 12.1995
Bachelor of Arts in Business Management And Finance -
Green Mountain College
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