Daniel Ewing
Colorado Springs,CO
Summary
Results-driven Operations Manager skilled in team leadership and process improvement. Proven ability to mentor staff, manage inventory efficiently, and enhance customer satisfaction. Seeking to leverage experience in driving performance outcomes and operational efficiency.
Overview
21
21
years of professional experience
Work History
Operations Manager
Presto X
Denver, CO
02.2023 - Current
- Streamlined daily operations to enhance workflow efficiency and reduce delays.
- Mentored team members on best practices for operational processes and safety protocols.
- Implemented process improvements that increased overall productivity within the department.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw daily KPI management to ensure operational efficiency.
Pest Control Technician
Presto X
Denver, CO
02.2022 - 02.2023
- Trained junior technicians on effective pest control methods, safety protocols, and equipment usage.
- Developed customized treatment plans based on specific pest issues and client needs for optimal results.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction rates.
- Investigated customer complaints to identify root causes and implement corrective actions promptly.
Termite Supervisor
Mug A Bug Pest Control
Colorado Springs, CO
01.2016 - 01.2022
- Supervised daily operations, ensuring team adherence to safety protocols and pest control standards.
- Trained and mentored staff on effective pest management techniques and customer service excellence.
- Conducted regular quality checks on service delivery, addressing operational inefficiencies and enhancing performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Pest Control Technician
Mug A Bug Pest Control
Colorado Springs, CO
08.2007 - 01.2016
- Conducted thorough inspections to identify pest infestations and recommend treatment options.
- Applied pesticides and other control measures in compliance with safety regulations and best practices.
- Maintained accurate service records and documentation for customer accounts and treatments performed.
- Educated clients on pest prevention strategies and safe practices to maintain pest-free environments.
Part Time Technician
Mug A Bug Pest Control
Colorado Springs, CO
06.2005 - 07.2007
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Collaborated within team environments to drive achievement of targeted objectives.
Education
High School Diploma -
Hilltop Baptist School
Colorado Springs, COSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Inventory management
- Schedule management
- KPI tracking
Timeline
Operations Manager
Presto X
02.2023 - Current
Pest Control Technician
Presto X
02.2022 - 02.2023
Termite Supervisor
Mug A Bug Pest Control
01.2016 - 01.2022
Pest Control Technician
Mug A Bug Pest Control
08.2007 - 01.2016
Part Time Technician
Mug A Bug Pest Control
06.2005 - 07.2007
High School Diploma -
Hilltop Baptist School