Multilingual professional fluent in French and English, with conversational Spanish, offering strong communication and interpersonal skills, including active listening and professional reporting. Demonstrates a proven work ethic with reliability, accountability, and consistent ability to meet deadlines. Highly adaptable and eager to learn, able to navigate change and new challenges effectively. Exhibits professionalism with strong attention to detail and leadership qualities, taking initiative, owning tasks, and mentoring others. Knowledgeable in network security, including incident response, threat mitigation, policy compliance, and adherence to safety guidelines.
Overview
2
2
years of professional experience
4
4
Certification
Work History
Volunteer Sales Representative
Fashion Trend (Omaha, Nebraska)
09.2023 - 12.2025
Developed and maintained customer relationships to enhance satisfaction and loyalty.
Analyzed customer feedback to improve customer service and address concerns.
Provided help, advice and support to team members on sales techniques and strategies.
Resolved customer inquiries promptly, ensuring a positive buying experience.
Advertised merchandise inside the store to display the best products combinations and drive sales growth.
Provided feedback from customers to co-workers and superiors, meeting customers' needs and asks.
Fostered collaborative environment, sharing best practices and tips to take advantage of sales opportunities.
Utilized social media platforms to engage with customers and draw people to the store.
Generated additional sales opportunities with upselling and cross-selling techniques.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Developed, maintained and utilized diverse client base.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Presented professional image consistent with company's brand values.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Maintained current knowledge of evolving changes in marketplace.
Informed customers of promotions to increase sales productivity and volume.
Contributed to team objectives in fast-paced environment.
Developed and maintained strong working relationships with co-workers and superiors within assigned territory.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Maintained accurate inventory by reconciling physical stock with POS records and updating the system with new merchandise.
Intern
Metropolitan Community College Omaha
12.2021 - 02.2022
Coordinated with departments to streamline communication processes, improving information flow.
Helped keeping Microsoft Outlook secure for students, staff, and faculty
Contributed to updating security measures
Made suggestions on how to have the best security guidelines
Played a role in mitigating phishing attacks
Conducted researches about security measures and guidelines
Participated in checking network activity and reporting suspicious events/users
Education
Bachelor of Multidisciplinary Studies - Concentration in Cybersecurity
University of Nebraska At Omaha
Omaha, NE
12-2025
Skills
Professional Conduct
Customer service, Sales Transactions and Inventory Tracking
Python and JavaScript Development
Windows and Linux Environments
Verbal and Written Communication
Critical Thinking and Problem Solving
Vulnerability Assessment and Risk Management
Integrity and Workplace Etiquette
Certification
CompTIA Network+ N10-007
TestOut Network Pro
Microsoft MD-100
Microsoft MD-101
Cisco IoT
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Interests
Participate in basketball and soccer, as recreational activities to maintain physical fitness
I like trying new recipes and food trends
Learning new cooking techniques and expanding my culinary skills
I love listening to music
Tech enthusiast, passionate about exploring the latest advancements and innovations
Video Gaming
Coding and Programming are things I need to improve on
I want to do more Web Development and Design
Development interesting and I would love to increase my knowledge of App Development and practice it more
I find Artificial Intelligence (AI) and Machine Learning interesting
Documenting and sharing travel experiences
Enjoy creating and following travel blogs and vlogs
Road Trips
I would be totally down to participate in fundraising events to support local charities, schools, or community projects
I hope one day I can be a youth mentor, providing guidance and support to empower the next generation of leaders
I believe in youth Development Programs and getting involved in local advocacy groups to promote positive change in the community
Enjoy participating in social events for overall experience and mental well-being
Timeline
Volunteer Sales Representative
Fashion Trend (Omaha, Nebraska)
09.2023 - 12.2025
Intern
Metropolitan Community College Omaha
12.2021 - 02.2022
Bachelor of Multidisciplinary Studies - Concentration in Cybersecurity