Daniel Fombe
Customer Rep
Woodbridge ,VA
Summary
An ambitious, reliable candidate with a Universal EPA 608 Certification (via NVCC HVAC coursework) seeking an entry-level position as an HVAC Apprentice or Helper. I have strong customer service expertise, quick problem-solving, and operational dependability with an eagerness to start from the ground up. Reliable personal transportation covering Northern Virginia, Washington D.C., and Fredericksburg. I am very motivated to learn every aspect of the trade.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Production Worker
White Horse Auto Wash
6215 Charles Arrington Dr, Franconia, VA 22310
03.2026 - Current
- Operated automated car wash equipment to ensure efficient vehicle cleaning.
- Conducted routine maintenance checks to uphold equipment functionality and safety standards.
- Collaborated with team members to optimize workflow and enhance service speed.
- Trained new employees on operational procedures and safety protocols.
Service Champion
Taco Bell
1804 S Lake Dr, Lexington, SC 29072
11.2025 - 03.2026
- Provided fast, friendly customer service in high-volume environment, ensuring accuracy and consistency to enhance guest satisfaction.
- • Operated the POS system efficiently, handled cash transactions, and resolved guest concerns to ensure a positive experience.
- Achieved daily performance goals during assigned shifts. while multitasking effectively in a fast-paced environment.
Office Manager
Elevated Lounge
1512 U St NW, Ste 200, Washington, DC 20009
04.2024 - 02.2026
- Enhanced client retention by maintaining a 95%+ satisfaction rate through swift issue resolution and implementation of customer-centric service protocols, boosting repeat business by 20%.
- Streamlined inventory management process and negotiated vendor contracts, reducing supply shortages by 30% and cutting operations costs.
- Coordinated marketing efforts (social media posts, promotions, referral programs) to increase client acquisition.
Production Worker
White Horse Auto Wash
6215 Charles Arrington Dr, Franconia, VA 22310
01.2024 - 07.2024
- Delivered high-quality detailing support, achieving consistency and a spotless final result for customers.
- Coordinated workflow during busy rush periods, adjusting equipment settings and collaborating with team members to ensure smooth operations.
- Greeted drivers, answered questions, and enhanced vehicle condition before departure.
Executive Assistant
Studio Hair by Kuki
6828 Commerce St, Ste 204, Springfield, VA 22150
02.2023 - 04.2024
- Streamlined salon operations through schedule coordination and front-desk management, improving client satisfaction.
- Streamlined salon operations through effective schedule coordination and front-desk management, enhancing client satisfaction.
- Managed 75+ transactions with near-perfect accuracy, ensuring precise POS processing, cash handling, and commissions calculations, thereby reducing financial discrepancies.
Automotive Sales Consultant
Hart Nissan of NOVA
6570 Amherst Ave, Springfield, VA 22150
01.2022 - 12.2022
- Generated $70k+ in monthly revenue, delivering 10+ vehicles per month and exceeding the quota by 80%.
- Increased gross profit per unit by 10-20% through value-based selling and strategic negotiations, enhancing overall dealership profitability.
- Cultivated repeat and referral business, contributing 15-30% of monthly sales from returning clients, strengthening customer loyalty.
Education
EPA Section 608 Universal Technician Certification - (HVACR) Technology
Northern Virginia Community College
2645 College Drive, Woodbridge, VA 2219107-2026
High School Diploma -
Oakton Highschool
2900 Sutton Road, Vienna, VA 2218106-2018
Skills
- Customer satisfaction
- Team collaboration
- Strong work ethic
- Food safety standards
- Customer service techniques
- Conflict resolution
- Workflow optimization
- Microsoft Office (Word, PowerPoint)
Languages
Spanish
Limited
English
Native/ Bilingual
french
Limited
Education and Training
other
Timeline
Production Worker
White Horse Auto Wash
03.2026 - Current
Service Champion
Taco Bell
11.2025 - 03.2026
Office Manager
Elevated Lounge
04.2024 - 02.2026
Production Worker
White Horse Auto Wash
01.2024 - 07.2024
Executive Assistant
Studio Hair by Kuki
02.2023 - 04.2024
Automotive Sales Consultant
Hart Nissan of NOVA
01.2022 - 12.2022
EPA Section 608 Universal Technician Certification - (HVACR) Technology
Northern Virginia Community College
High School Diploma -
Oakton Highschool