Justin James
Redford
Summary
Experienced in maintaining a safe and orderly environment, with a strong focus on cleanliness and compliance with safety protocols. Demonstrated effective communication skills while collaborating with team members to ensure smooth operations and customer satisfaction. Proven ability to resolve conflicts and address customer complaints professionally, fostering positive relationships and enhancing customer loyalty. Adaptable and flexible, capable of managing diverse situations while maintaining a calm demeanor under pressure.
Overview
9
9
years of professional experience
Work History
Production Worker
Stellantis
Sterling Heights
09.2017 - Current
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Kept operations area neat and orderly to minimize obstacles.
- Conducted routine maintenance checks on all machinery used in the production line.
- Followed safety protocols while operating machines and equipment.
- Use hand tools, pneumatic tools, and power tools to assemble parts into sub-assemblies or complete units.
- Test assembled vehicles for proper operation by driving them around a test track.
Cashier
McDonald’s
Farmington Hills
04.2016 - 09.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed sales transactions to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Resolved customer complaints in a professional manner.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Skills
- Customer service
- Communication skills
- Adaptability
- Effective communication
- Conflict resolution
- Customer service excellence
- Work ethic and integrity
- Complaint resolution
- Relationship building
- Calm demeanor
- Cultural awareness
- Adaptability and flexibility
- Customer satisfaction
- Positive and professional
- Customer complaint resolution
- Cleanliness
Timeline
Production Worker
Stellantis
09.2017 - Current
Cashier
McDonald’s
04.2016 - 09.2017