Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Daniel Fore

Summerville,SC

Summary

Seasoned Experience Manager at Best Buy with a proven track record in employee training and customer service excellence. Skilled in data analysis and relationship building, I successfully enhanced team performance and customer satisfaction through innovative training solutions and strategic sales initiatives. Committed to driving results and fostering a positive customer experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Experience Manager

Best Buy
Summerville, SC
01.2021 - Current
  • Created training materials and conducted workshops for new employees on best practices for customer service.
  • Identified opportunities for behavioral and performance improvements based on insights from data analysis.
  • Trained and developed sales/operations supervisors, sales team leads, and sales advisors toward each individual's professional goals.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Monitored customer satisfaction levels through 5-star surveys and feedback forms.
  • Updated system with order specifics and customer details, preferences, and billing information.

Sales Supervisor

Best Buy
Gainesville, GA
04.2019 - 01.2021
  • Developed sales solutions that engage customers and enhance profitability.
  • Supervised, trained, and retained key associates to strengthen team performance.
  • Handled incoming inquiries from employees and customers to ensure prompt action.
  • Maintained accurate records and generated reports to meet business deadlines.
  • Integrated strategic partnerships to advance sales, training, and customer success initiatives.
  • Ensured compliance with policies, regulations, and guidelines across all operations.
  • Created detailed reports on revenue and programs in alignment with organizational policies.
  • Coordinated travel arrangements for quarterly trainings across the territory.

Computer/Tablet Lead

Best Buy
Cumming, GA
07.2016 - 04.2019
  • Executed daily responsibilities with precision and efficiency.
  • Managed time effectively to meet all deadlines consistently.
  • Identified customer needs promptly to enhance service delivery.
  • Provided innovative solutions and documented coaching to improve team outcomes.
  • Achieved personal sales targets while mentoring others in effective sales strategies.

Retail Sales Advisor

Best Buy
Cumming, GA
06.2013 - 07.2016
  • Maintained a clean and organized sales floor at all times.
  • Demonstrated knowledge of store policies, products, services, and promotions.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Greeted customers and provided excellent customer service.

Education

Some College (No Degree) - Information Technology - Developmental

University of Southern Mississippi
Hattiesburg, MS

Some College (No Degree) - Electrical Engineering

Mississippi State University
Starkville, MS

Skills

  • Customer service and support
  • Employee training and development
  • Data analysis and reporting
  • Sales strategy and performance
  • Communication skills
  • Time management
  • Interviewing and hiring
  • Relationship building and management
  • Customer experience design
  • Problem solving and decision making
  • Microsoft Office Suite proficiency

Affiliations

  • Daily Bible Reading
  • Toyota Tacoma Modifications
  • Gardening
  • Rocket League
  • Contemporary Southern Fashion
  • Quality Family Time

Accomplishments

  • Best Buy - President's Club 2013, 2014 & 2015

Certification

Best Buy

Tribal Leadership Academy, 12/01/18

References

References available upon request.

Timeline

Experience Manager

Best Buy
01.2021 - Current

Sales Supervisor

Best Buy
04.2019 - 01.2021

Computer/Tablet Lead

Best Buy
07.2016 - 04.2019

Retail Sales Advisor

Best Buy
06.2013 - 07.2016

Some College (No Degree) - Information Technology - Developmental

University of Southern Mississippi

Some College (No Degree) - Electrical Engineering

Mississippi State University

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