Daniel Carlin Frey
South Setauket
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
Medford, NY
09.2025 - Current
- Led daily operations to ensure exceptional customer service and store performance.
- Managed inventory levels and conducted regular audits to minimize waste and enhance efficiency.
- Trained and mentored team members, fostering a collaborative work environment focused on development.
- Implemented new store initiatives, driving customer engagement through innovative promotions and community outreach.
- Analyzed sales data to identify trends, adjusting strategies for improved revenue growth and profitability.
- Streamlined processes to optimize workflow, resulting in reduced wait times during peak hours.
- Enforced compliance with health and safety standards, ensuring a safe environment for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Starbucks
Medford, NY
09.2025 - Current
- Led daily operations to ensure exceptional customer service and store performance.
- Managed inventory levels and conducted regular audits to minimize waste and enhance efficiency.
- Trained and mentored team members, fostering a collaborative work environment focused on development.
- Implemented new store initiatives, driving customer engagement through innovative promotions and community outreach.
- Analyzed sales data to identify trends, adjusting strategies for improved revenue growth and profitability.
- Streamlined processes to optimize workflow, resulting in reduced wait times during peak hours.
- Enforced compliance with health and safety standards, ensuring a safe environment for customers and staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant General Manager
Dave and Busters
Islandia, NY
08.2005 - 07.2025
- Held responsibility for P & L for a 13 million dollar facility.
- Oversaw guest relations initiatives and party operations.
- Monitored and controlled schedules and reduced labor.
- Managed hiring, training and compliance.
- Trained, mentored and aided in promoting two key hourly staff to managers, one manager to Senior Manager and one Senior Manager to Assistant General Manager.
- Involved in payroll and payroll approvals.
- Increased Guest Satisfaction through table touching and staff coaching.
- Accountable for all ordering, accounts payable and budgets for building and equipment.
- In charge of the deposits team and all aspects of cash management.
- Facilitated human resources which included health codes, labor laws, audits and security systems.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Regional Bar Manager for the New York Region 2025.
General Manager
Darden Restaurants, Inc.
US
12.1996 - 07.2005
- RED LOBSTER
- Held overall P & L responsibility for a five million dollar casual dining restaurant.
- Responsible for training, human resources, accounts payable, account receivable, cash control, guest relations, culinary management, quality assurance, inventory control, facilities management and overall responsibility for guest and crew safety.
- Increased guest count, beverage sales, and quality assurance score.
- Reduced marginal labor costs, staff turnover, guest complaint letters, and voids, comps and returns.
- Cross trained crew and held highest Quality Assurance scores in the region.
- Created the first happy hour system in the company.
- Designed an Actual Verses Theoretical Usage analysis program utilizing Microsoft Excel which increased the accuracy of the month end inventory, reduced waste and increased contribution to profits.
- Standardized inventory, reduced obsolete beverage, decreased waste by 2%, decreased on hand inventory and increased beverage margin by 5%.
- Improved ordering and inventory procedures by creating tighter control of liquor.
Education
Master of Science - Organizational Management
ST. JOSEPH'S COLLEGE
NY06.2001
Bachelor of Science - Hospitality Management
JOHNSON & WALES UNIVERSITY
RI12.1996
Associate in Science - Hotel-Restaurant Management
JOHNSON & WALES UNIVERSITY
RI06.1995
Skills
- Employee scheduling
- Employee relations
- Staff development
- Food safety and sanitation
- Vendor relationship management
- Customer relationship management (CRM)
- Inventory control
- Financial reporting
- Customer service
- Problem-solving
Certification
- Serve Safe Beverage Program
- Serve Safe Food Safety Program
Timeline
Store Manager
Starbucks
09.2025 - Current
Store Manager
Starbucks
09.2025 - Current
Assistant General Manager
Dave and Busters
08.2005 - 07.2025
General Manager
Darden Restaurants, Inc.
12.1996 - 07.2005
Bachelor of Science - Hospitality Management
JOHNSON & WALES UNIVERSITY
Associate in Science - Hotel-Restaurant Management
JOHNSON & WALES UNIVERSITY
Master of Science - Organizational Management
ST. JOSEPH'S COLLEGE