Daniel Gajus
Summary
Highly skilled professional in Sales and customer service, effective at maintaining high customer satisfaction levels and conducting conflict resolution. Strong negotiation skills learned through sales and service roles.
Overview
11
11
years of professional experience
Work History
Rental Fleet Coordinator
Ring Power
Orlando, FL
01.2020 - Current
- Effectively coordinated rental equipment and sales deliveries in a fast paced environment.
- Communicated professionally with customers and sales staff to provide them the best possible experience, this helped to maintain strict deadlines and exceed customer expectations.
- Used Professional selling skills to suggestively recommend equipment to our customers by explaining features, pros and cons.
- Conflict resolution and problem solving skills are utilized to positively handle negative situations that arise during our rental, sales and delivery processes.
- Utilized pricing strategies and negotiation to help increase rental fleet utilization and rental branch income when possible.
- Used Excel spreadsheets and physical logs for recording important rental, service and sales information to help organize the process.
- Cost efficient practices are used to minimize internal costs in the rental and transportation process.
Service Advisor/Coordinator
Cory Fairbanks Mazda
Longwood, Fl
06.2014 - 01.2020
- Listened to customers and throughly documented customer service requests or concerns.
- Used Professional selling strategies to sell recommended services to customers in person or over the phone.
- Negotiated pricing with customers to earn business.
- Ordered parts and kept inventory records to expidite customer repairs
- Maintained warranty records and submitted warranty claims.
- Made sure customers had a great service from start to finish by following up after the service, performed any conflict resolution if necessary.
- Accepted Payments for completed repairs, Assisted in maintaining rental fleet condition and utilization
Education
Masters Degree in Marketing - Digital Media
Southern New Hampshire University
09.2021
Bachelors in Business Administration - Management
Webber International University
Babson Park, Fl05.2014
Skills
- Time Management
- Microsoft Suite
- Communication
- Ethics
- Teamwork
- Conflict Resolution
- Customer Satisfaction
- Sales
- Teamwork
- Critical Thinking
- Prioritizing Tasks
- Negotiation
Accomplishments
- Master Certified Mazda Service Advisor- In addition to my required basic basic certification, I completed all of the masters requirements and testing to become a master certified Service Advisor, This included additional in classroom courses in service, customer relations, and fixed operations.
- Qualified for Mazda Top Tier Achievement 2018/2019- To qualify for Mazda Top Tier achievement, you must maintain high sales percentages on Mazda Parts and Services, as well as keeping a high customer satisfaction index score over 1 year periods of time. Awarded to the top 5 percent of qualified Service advidors.
Interests
- Team Sports
- Obstacle Races
- Photography
- Travel
- Auto Mechanics
- Building Computers
Timeline
Rental Fleet Coordinator
Ring Power
01.2020 - Current
Service Advisor/Coordinator
Cory Fairbanks Mazda
06.2014 - 01.2020
Masters Degree in Marketing - Digital Media
Southern New Hampshire University
Bachelors in Business Administration - Management
Webber International University