Daniel Galvan
Tyler,TX
Summary
Achieved high levels of customer satisfaction through effective technical support and troubleshooting for mobile devices and internet services. Resolved technical issues and performed PC repairs, contributing to operational efficiency. Recognized for strong work ethic and customer service focus. Authorized to work in the US and adaptable to relocation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Patriot Mobile
05.2024 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped customers activate new lines of mobile services.
- Helped customers port out their cellphone numbers from other companies.
Store Manager
Kims C-Store
11.2023 - 04.2024
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment to enhance performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and executed promotional strategies, increasing customer engagement and sales volume.
- Conducted regular financial audits, ensuring accuracy in cash handling and reporting processes.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the store.
- Collaborated with vendors to negotiate pricing and improve product availability in-store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Rotated merchandise and displays to feature new products and promotions.
CSR - Customer Service Representative
Chewy
11.2021 - 09.2022
- Managed customer inquiries through various communication channels, ensuring timely and accurate responses.
- Resolved complex customer issues, utilizing problem-solving skills to enhance satisfaction levels.
- Collaborated with cross-functional teams to streamline order processing and improve service delivery.
- Trained new team members on company policies, procedures, and effective customer service techniques.
- Analyzed customer feedback to identify trends and recommend improvements to services offered.
- Maintained detailed records of customer interactions, ensuring compliance with data protection regulations.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Client Services Representative
SYNCHRONY FINANCIAL
04.2019 - 04.2021
- Assist Clients and customers with activating cards
- Cancel out Authorizations, reset passwords, unlocking accounts, and handling fraudulent applications.
- Assess credit applications from over the phone applications or applications done online.
- Maintain a decent call handle time in a high call volume setting.
- Working alongside other departments as needed whether it is for funding or for basic troubleshooting.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Manager/store Manager
M.G OIL CO
07.2017 - 03.2019
- Managed daily operations to ensure optimal workflow and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Internet Help Desk Technician
GOLDEN WEST TECHNOLOGIES
03.2014 - 12.2016
- Resolved technical issues for clients via phone, email, and remote support tools.
- Managed service desk tickets, prioritizing and escalating as needed to ensure timely resolution.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Managed high levels of call flow and responded to technical support needs.
Assistant Manager
M.G OIL CO
12.2007 - 01.2013
- Started out as a cashier was promoted to assistant manager.
- Assured proper handling of cash, checks, credit cards, coupons, lottery, and all merchandises.
- Supervised, trained and developed sales associate's use of the cash register.
- Prepared daily bank deposits
- Audited register and safe for accurate count of cash.
Education
Associate Of Applied Science - Business Technology
WESTERN DAKOTA TECHNICAL INSTITUTE
Rapid City, SD5 2018
Associate of Applied Science - Accounting
WESTERN DAKOTA TECHNICAL INSTITUTE
Rapid City, SD5 2017
High school diploma or GED -
Roy Miller High School
Corpus Christi, TX5 2001
Skills
- Achieved high customer satisfaction through effective retail operations management Enhanced sales performance by optimizing cash handling and POS systems Delivered technology solutions that improved call center support and software troubleshooting efficiency
Certification
- Food Handler Certification
- TABC Certification
- Driver's License August 2023 to December 2031
Additional Information
SKILLS
Timeline
Customer Service Representative
Patriot Mobile
05.2024 - 08.2025
Store Manager
Kims C-Store
11.2023 - 04.2024
CSR - Customer Service Representative
Chewy
11.2021 - 09.2022
Client Services Representative
SYNCHRONY FINANCIAL
04.2019 - 04.2021
Assistant Manager/store Manager
M.G OIL CO
07.2017 - 03.2019
Internet Help Desk Technician
GOLDEN WEST TECHNOLOGIES
03.2014 - 12.2016
Assistant Manager
M.G OIL CO
12.2007 - 01.2013
Associate Of Applied Science - Business Technology
WESTERN DAKOTA TECHNICAL INSTITUTE
Associate of Applied Science - Accounting
WESTERN DAKOTA TECHNICAL INSTITUTE
High school diploma or GED -
Roy Miller High School