Daniel Garcia
Garland,TX
Summary
Proactive and dedicated professional with a proven track record at Brookhaven Country Club, excelling in customer service and team collaboration. Mastered multitasking and guest engagement, significantly enhancing dining and poolside experiences. Achieved a notable increase in membership sales and customer satisfaction through innovative strategies and exceptional leadership in training staff. Skilled in cash handling and maintaining high safety standards.
Overview
4
4
years of professional experience
Work History
Server
Brookhaven Country Club
09.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Pool Supervisor
Brookhaven Country Club
05.2023 - 09.2024
- Reduced accident rates through consistent monitoring and proactive intervention in potentially hazardous situations.
- Increased membership sales by introducing innovative promotions targeted at attracting new customers to the facility.
- Trained new lifeguards to ensure they were properly prepared for their roles, resulting in a highly skilled team.
- Streamlined daily operations by developing effective maintenance routines for the pool area, locker rooms, and equipment.
- Collaborated with other departments to plan and execute special events at the pool facility, increasing community engagement.
- Enhanced pool safety by implementing and enforcing strict rules and regulations.
- Monitored weather conditions closely to make informed decisions about pool closures or adjustments to operational hours as needed.
- Boosted customer satisfaction through timely resolution of complaints or concerns raised by patrons.
- Directed and oversaw maintenance records and incident reports.
Education
Bachelor Of Accountancy - Accounting
Colorado State University
Fort Collins, COHigh School Diploma -
L.V Berkner High School
Richardson, TX05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Team collaboration
- Order accuracy
- Table bussing
- Dining area maintenance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pool Supervisor
Brookhaven Country Club
05.2023 - 09.2024
Server
Brookhaven Country Club
09.2020 - Current
Bachelor Of Accountancy - Accounting
Colorado State University
High School Diploma -
L.V Berkner High School
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