Daniel Garmino
Mesa,AZ
Summary
20 Years of experience in IT PC hardware operations, desktop support, IT asset disposition, and asset control management. Specialized in 12 years of end-to-end logistics depot operations and enterprise-level technical customer support for a leading global IT corporation.
Overview
20
20
years of professional experience
Work History
Computer Technician Level 3
Intel Corporation (via CompuCom)
09.2013 - 06.2025
- Desktop Support - Provided hands-on technical assistance to end users, resolving hardware and software issues with efficiency and professionalism. Documented and closed incident tickets accurately using ServiceNow, ensuring timely resolution and clear communication. Diagnosed and troubleshot system failures to restore functionality; when repair was not feasible, coordinated break-fix replacements to minimize downtime. Delivered exceptional customer service throughout all support interactions, maintaining a user-focused approach. Facilitated asset deployment for refresh cycles and new hires, either in person or via secure IT Locker distribution.
- Asset Controller – Check wish lists in the morning, prepare deliveries for IT Service Centers, make sure systems gets moved into the appropriate status in Service Now. Handle monthly Pre-audits of stock room, create shipping trackers for stockroom transfers and load balance, help locate missing systems. Worked on Service Now to handle New Hire/Refresh and Last Day in Office Tickets. Handled Get Old PC tickets to recover old system from users. Receive the systems coming back from the users into the stockroom and closed the appropriate get old PC tasks. Managed stock room Inventory and send requests to procurement when stock was low, also managed the ITSC stock and was in charge of sending more stock when they were low.
- Repair Controller - Diagnose and test systems to be sent to RFM, create tickets in Service Now and update tracking of systems on the datasheet and Service Now. Receive systems from RFM and verify that the system was repaired, update tracking on the datasheet and close tickets on Service Now. Process the Over the limits systems for scrap and take pictures for charging purposes. Image systems with company OS build. Help Diagnose and repair systems. Part harvest scrapped systems to get parts to repair other systems. Identify which systems could be repaired. In charge of help train new employees.
Computer Technician/Receptionist
Cervantes Distributors
10.2010 - 06.2013
- In charge of receiving the product, track the arrivals, and interacting with the drivers by providing them with the correct information about the procedure.
- Diagnose and troubleshoot computer equipment. Give computer equipment monthly maintenance.
Data Migration Technician
Infocrossing
11.2008 - 03.2009
- In charge of a Project which involved migrating email information from one server to another server via remote connection
Quality Control Technician Lead
Intechra
11.2005 - 03.2008
- Data wipe technician - Wipe the data from hard drives and tested systems.
- Data Wipe Tech Special Project - From there on got moved up to wiping data off a special costumer which required extra care and more attention to detail and installation of DOS.
- Quality Control Lead – Managed daily tasks and schedule for a crew of 9 people. Train crew and answered questions about procedures and guidelines. Required to verify all information was correct in the database, verify system was wiped by following correct guidelines, and verify for any defects or damage on the system and that it meets the quality required proceed to final staging.
Education
General Studies - Computer Hardware, Communication/Ethics, MS Office
Imperial Valley College
Imperial, CAAssociate Degree - Computer Networking and Information Technology
High-Tech Institute
Phoenix, AZ06.2002
High School Diploma -
Calexico High School
Calexico, CA06.2000
Skills
- Hardware Diagnostics & Repair
- Asset Lifecycle Management
- Help desk assistance
- Inventory Audits & Pre-Audit Compliance
- ServiceNow Ticketing System
- It asset disposition & Documentation
- Quality Control & Data Wiping
- Team Training & Workflow Management
- Delivery Logistics & Client Scheduling
- Microsoft Excel / Google Sheets
- Adaptability & Communication
- Data entry
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Computer Technician Level 3
Intel Corporation (via CompuCom)
09.2013 - 06.2025
Computer Technician/Receptionist
Cervantes Distributors
10.2010 - 06.2013
Data Migration Technician
Infocrossing
11.2008 - 03.2009
Quality Control Technician Lead
Intechra
11.2005 - 03.2008
General Studies - Computer Hardware, Communication/Ethics, MS Office
Imperial Valley College
Associate Degree - Computer Networking and Information Technology
High-Tech Institute
High School Diploma -
Calexico High School
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