Daniel Garza
Edinburg,TX
Summary
Results-driven and bilingual Field Technician with over 20 years of experience in broadband, fiber optics, video/voice services, and technical quality assurance. Expertise in fiber splicing, system troubleshooting, customer support, and team training. Proven track record of delivering high-quality installations, ensuring compliance, and improving service reliability for residential and commercial clients. Committed to operational excellence and continuous technical growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Fiber Technician
Metronet
11.2024 - Current
- Installed and maintained high-speed fiber internet, video, and VoIP systems for residential and commercial clients.
- Resolved connectivity issues onsite, reducing service callbacks.
- Educated customers on equipment and service upgrades to enhance satisfaction.
- Documented all technical work, signal levels, and installations to ensure compliance.
Fiber Optic Technician
Elite Cutover Connections & Utility Construction
05.2024 - 09.2024
- Performed fiber splicing and testing using Vetro Fiber Management.
- Inspected fiber builds to verify compliance with construction specifications.
- Coordinated multi-team field operations to maintain workflow efficiency.
- Maintained accurate fiber records and QA documentation.
Field Service Technician V
Spectrum Charter
08.2021 - 01.2024
- Installed broadband systems and performed diagnostics using VOM and OTDR tools.
- Handled service outages and network drop issues, enhancing customer retention.
- Supported new technician onboarding and technical problem resolution.
- Promoted and explained service offerings to customers.
Technical Quality Assurance (TQA)
Spectrum Charter
08.2011 - 08.2021
- Conducted field audits on installation and service quality.
- Diagnosed and reported substandard repairs, initiating corrective actions.
- Collaborated with supervisors to address performance and compliance issues.
- Authored technician performance reviews.
IT Helpdesk Technician
McAllen Advanced Medical Imaging
10.1999 - 07.2011
- Provided technical support for internal systems and field operations.
- Assisted with diagnostic testing and network troubleshooting.
- Supported system upgrades and IT documentation.
Education
Associate of Applied Science - Broadband Technology
Arapahoe Community College
Littleton, CO08.2022
Skills
- Fiber Optic & Broadband Installation (Voice, Video, Data)
- Technical Quality Assurance & Auditing
- Field Team Leadership & Training
- Fiber Splicing (Aerial/Underground)
- Network Troubleshooting & Diagnostics
- Equipment Configuration & Signal Testing
- Customer Service & Support
- Time Management & Documentation
Certification
- NCTI Master Technician, 01/01/20 - Present
- NCTI Master Technician HCF-Network, 01/01/20 - Present
- NCTI Certified Emerging Leader, 01/01/23 - Present
Hobbies and Interests
- Fishing
- Reading
- BBQ
Timeline
Fiber Technician
Metronet
11.2024 - Current
Fiber Optic Technician
Elite Cutover Connections & Utility Construction
05.2024 - 09.2024
Field Service Technician V
Spectrum Charter
08.2021 - 01.2024
Technical Quality Assurance (TQA)
Spectrum Charter
08.2011 - 08.2021
IT Helpdesk Technician
McAllen Advanced Medical Imaging
10.1999 - 07.2011
Associate of Applied Science - Broadband Technology
Arapahoe Community College
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