Daniel George
Lakeland,FL
Summary
Driven Customer Service Supervisor with outstanding organizational skills and workplace focus. Experienced with leading customer service teams to deliver top-tier support and service. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Supervisor - Reissue
GEICO
Lakeland, FL
06.2018 - 05.2023
- Completed 220 Insurance License in June of 2021
- Ranked #1 Country Wide Sales Supervisor for September 2022 and October 2022
- First Sales Team ranked top 5 from April of 2022 through October 2022
- Supervised daily operations, ensuring compliance with company policies and regulations.
- Creating and implementing never before seen training “State Reference Quizzes” for GEICO customer service and sales organization
- Maximized operational efficiency by coaching staff and taking on projects, developed personalized coaching plans for each associate to improve performance for merit
- Familiar with Workday submitting time sheets and modifying associate time for payroll
- Modeled and coached high-level customer interactions, coaching agents to their highest potential and execute training on changes and measured results
- Conducting regular performance reviews while also counseling associates, and taking necessary disciplinary action if needed
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
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- Monitor and grade calls with providing direct communication for quality assurance across sales floor, regularly handling escalated situations and make quick well-rounded decisions
- Trainer and Coach for Orientation; finished with lowest trainer turnover in department with all associate
- Providing premier customer service, being customer focused while multitasking, immediately identifying their need, acknowledging their needs, acting to fix problems
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Demonstrated respect, friendliness and willingness to help wherever neede, passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions and make decisions
Full Time Deli Clerk
Lake Gibson Publix
Lakeland, FL
11.2011 - 06.2018
- Responsible for answering phones positively and excited manner, assisting customers with orders, as well as any request needed, and completing custom orders for Publix Deli
- Put in charge of managing 6-10 associates daily to maintain tasks throughout department while maintaining given responsibilities
- Treating each customer with premier customer service, greeting with hospitality, quality service and positive attitude
- Using dynamic selling to find their needs, also to produce and maintain quality products
- Maintaining clean, organized workspaces while keeping up with fast paced environment also assisting guests
- Responsible for company and product knowledge while assisting guests and helping managers
- Completing multiple work reports, management paperwork and ordering supplies for departments
- Cultivated interpersonal skills by building positive relationships with others
- Identified issues, analyzed information and provided solutions to problems
- Worked flexible hours across night, weekend and holiday shifts
- Adaptable and proficient in learning new concepts quickly and efficiently
- Skilled at working independently and collaboratively in team environments
Education
High School Diploma -
Lyman Highschool
Longwood, FL06-2011
Skills
- Communication skills
- Customer service
- Regulatory Compliance
- Client Correspondence
- Staff management
- Staff development
- Business Analytics
- Workflow Schedules
- Evaluate Performance
- Conflict Resolution
- Training and mentoring
- Goal oriented
Certification
- FL 220 Resident General Lines, Property & Casualty License
- License Number: W495804
Timeline
Customer Service Supervisor - Reissue
GEICO
06.2018 - 05.2023
Full Time Deli Clerk
Lake Gibson Publix
11.2011 - 06.2018
High School Diploma -
Lyman Highschool
Education
High School Diploma