Daniel Gilleon
Valdese,NC
Summary
As a seasoned Small Business Owner, I leveraged negotiation and financial management skills to spearhead business growth, achieving significant revenue increases. My leadership fostered a customer-centric environment, enhancing loyalty and satisfaction. Expert in cost control and strategic planning, I adeptly managed operations and staff, driving efficiency and business development.
Overview
25
25
years of professional experience
Work History
Small Business Owner
Self-employeed
Valdese, NC
06.1995 - 03.2020
- Obtained financing to fund expenses for retail space, office equipment and hiring employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored customer feedback and implemented changes based on their suggestions.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Oversaw daily operations of small business including customer service and financial management.
- Developed business plans and strategies to grow small business.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed crisis situations, resolving issues promptly to minimize impact on business.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between staff members and customers when necessary.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Stonewall Jackson High School
Orange County Skills
- Business growth and retention
- Cost control and analysis
- Negotiation
- Staff hiring
- Business development
- Financial planning
- Financial management
- Budget management
- Sales oversight
- Small business operations
Timeline
Small Business Owner
Self-employeed
06.1995 - 03.2020
Stonewall Jackson High School
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