Daniel Gonzalez
Nashville,TN
Summary
Experienced IT professional with a strong foundation in cybersecurity and programming. Formerly a Cybersecurity Support Professional with KirkpatrickPrice in Nashville, Tennessee, known for my problem-solving skills and client-focused approach. Seeking a customer support role in an organization that values collaboration, security principles, and programming concepts.
Overview
9
9
years of professional experience
Work History
Cybersecurity Support Specialist
Kirkpatrick Price
05.2021 - 02.2023
- Resolved client inquiries and technical issues, maintaining a high level of client satisfaction
- Conducted data discovery and firewall/network configurations audits using tools like Prowler
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Provided direct client support through calls and escalated complex issues
Lead Technical Support Specialist
Asurion
12.2019 - 05.2021
- Addressed 30-40 daily tickets for computer and mobile device troubleshooting in English and Spanish
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with password resets and antivirus software installation for 150 customers weekly
- Stayed informed about hardware and operating system updates to provide effective support
General Manager
Elemento Neapolitan Pizza
08.2018 - 08.2019
Shift Lead & Trainer
Five Points Pizza
01.2014 - 01.2019
Education
Vanderbilt Cybersecurity Certificate Program -
Vanderbilt University
In Progress -
CompTIA Security+ SY0-601
2023
Skills
- Activity Planning
- Compiling Data
- Troubleshooting and Diagnostics
- Reading Comprehension
- Helpdesk Operations
- IT Ticket Documentation
- Emotional Support
- Troubleshooting Network Issues
- Hardware and Software Configuration
- Friendly and Patient
- Social Skills
- Technical Background
Accomplishments
- Certifications: Vanderbilt University Cybersecurity, AWS Certified Cloud Practitioner, ITILV4, Google IT Support Professional
Rock Climbing, Book Clubs, Carpentry, Football
Rock Climbing: Passionate about outdoor activities, especially rock climbing, which requires focus, determination, and problem-solving skills.
Book Clubs: Engage in monthly discussions and expand knowledge through reading (current book: Project Hail Mary -Andy Weir).
Carpentry: Proficient in carpentry, blacksmithing, welding, and general construction, showcasing a hands-on and creative approach.
Football: Enthusiastic about football, which fosters teamwork and strategic thinking.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cybersecurity Support Specialist
Kirkpatrick Price
05.2021 - 02.2023
Lead Technical Support Specialist
Asurion
12.2019 - 05.2021
General Manager
Elemento Neapolitan Pizza
08.2018 - 08.2019
Shift Lead & Trainer
Five Points Pizza
01.2014 - 01.2019
Vanderbilt Cybersecurity Certificate Program -
Vanderbilt University
In Progress -
CompTIA Security+ SY0-601
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