Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Larkin Community Hospital
Miami, FL
07.2023 - Current
As an intake coordinator in a psychiatry unit, my position includes thoroughly investigating the patients background and coordinating with the resident and attending psychiatrists to ensure the accurate collection of collateral information
I am also responsible for identifying active insurance status and submitting insurance authorizations for inpatient admissions.
Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
Conducted comprehensive interviews with potential clients to determine eligibility for services.
Assisted in determining appropriate referrals for clients to other community agencies or programs.
Communicated effectively with supervisors regarding current caseloads and resource availability.
Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
Answered phone calls to provide assistance, information and medical personnel access.
Behavioral Health Technician
Banyan Health Systems
Miami, FL
11.2021 - 11.2023
I work directly with the patients making rounds, and taking vitals and assisting MDs and Nurse with the care of the patients
Working directly with counselors, doctors and nurses with the care of the patients
Admitted patient and discharged them during my shifts
Provided crisis intervention services to patients in need and providing appropriate interventions
Developed individualized therapeutic plans for patients based on their mental health needs.
Monitored patient safety in all areas of the facility.
Assessed patient behavior, reactions and responses to treatment plans.
Advised clinical staff regarding appropriate interventions for behavioral issues.
Maintained accurate documentation of patient progress and treatments received.
Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
Mentored new Behavioral Health Technicians on best practices when interacting with clients and patients.
Provided emotional support to clients and patients dealing with difficult situations.
Product Flow Specialist
Best Buy
Miami, FL
10.2017 - 11.2021
Inventory/receiving, Merchandising/Customer service
Coordinated with other departments to ensure efficient workflow processes.
Defined team directions and provided guidance to members.
Coordinated and managed various programs or projects to achieve established objectives.
Balanced competing priorities through deliberate project and time management practices.
Assisted in the design of planograms to optimize product placement and maximize sales.
Performed detailed research of store layouts, customer preferences, and purchasing trends.
Created visuals for planogram presentations to demonstrate proposed changes.
Education
College Degree in Nursing - Nursing
Miami Dade College
Miami, FL
12.2023
High school diploma -
Florida Home Education
06.2015
High school diploma -
Southwest Miami Senior High School
04.2014
Skills
Technical support (3 years)
Customer service (3 years)
Merchandising (3 years)
English (10 years)
Spanish (10 years)
Crisis intervention (2 years)
Crisis management (2 years)
Total care (2 years)
Vital signs (3 years)
Behavioral Health (3 years)
Microsoft Word (2 years)
Microsoft Excel (2 years)
Microsoft Outlook (2 years)
Hospital Experience (2 years)
Case Management (1 year)
CRM and Office Management Software
Database Maintenance
Strategic Planning
Charting and Clinical Documentation
Certification
Driver License Class E, 10/01/22
First Aid CPR AED/Adult/child, 05/01/22 - 05/01/24
CPR/AED/ADULT/CHILD/FIRST AID BLS Certification, 05/01/22 - 05/01/24
Additional Information
Currently attending my first year of college pursing a career in nursing with the goal to become a nurse practitioner.
Clinical Case Manager/Utilization Review Specialist at Larkin Community HospitalClinical Case Manager/Utilization Review Specialist at Larkin Community Hospital