Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Gonzalez

Harvard,IL

Summary

Entrepreneurial professional with experience in building and managing a profitable Amazon FBA business, demonstrating knowledge in customer behavior analysis, market demand assessment, and operational management. Experienced in field and IT support roles, effectively resolving client issues and fostering trust in high pressure situations. Seeking to leverage strong communication skills and problem solving abilities in a dynamic sales environment to drive impactful results.

Overview

7
7
years of professional experience

Work History

IT Support Technician

Charter Casting
Woodstock, IL
01.2025 - Current
  • Delivered face to face technical support to factory floor teams and internal departments, balancing real time troubleshooting with strong interpersonal communication.
  • Owned and managed service workflows with urgency and empathy, ensuring internal 'clients' received timely and effective solutions, echoing the SDR pipeline process.
  • Recognized for building rapport under pressure and delivering technical assistance in a service first, approachable manner.

Field Technician III

Spectrum Communications
Walworth, WI
06.2023 - 01.2025
  • Provided on site technical service to residential and commercial customers, resolving connectivity and equipment issues across internet, VoIP, and TV services.
  • Identified opportunities to improve customer service by recommending relevant add-ons like equipment upgrades or service enhancements
  • Built confidence in navigating customer conversations, addressing concerns, and guiding them toward better solutions when appropriate

Amazon FBA Seller

Self Employed
Remote
01.2019 - 01.2024
  • Built a lean business on Amazon FBA, managing supplier relationships, inventory, and product positioning strategy.
  • Identified buying trends and opportunities demonstrating entrepreneurial instinct and value based sales tactics.
  • Managed end to end customer satisfaction post sale, ensuring positive feedback through communication and service accountability.

Education

Associate of Science - Computer Science

Mchenry County College
Crystal Lake, IL

Skills

  • Entrepreneurial operations
  • Process improvement
  • Self-directed learning
  • Adaptability under pressure
  • Customer interaction
  • Technical troubleshooting
  • Workflow management
  • Hands-on IT support

Languages

Spanish
Professional

Timeline

IT Support Technician

Charter Casting
01.2025 - Current

Field Technician III

Spectrum Communications
06.2023 - 01.2025

Amazon FBA Seller

Self Employed
01.2019 - 01.2024

Associate of Science - Computer Science

Mchenry County College

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