Shalynn Ruiz
West Columbia,SC
Summary
Experienced retail professional with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
5
5
years of professional experience
Work History
Retail Customer Sales Associate
Hobby Lobby
01.2022 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Gained experience in customer service, resolving customer inquiries with a positive attitude.
- Listened to customers in order to identify and recommend the products best suited to meet their needs.
- Provided friendly and knowledgeable assistance to customers.
- Honed my organizational skills and attention to detail while stocking merchandise and clearly labeling inventory.
Cleaning Assistant
Tropic Aire Patio Gallery
01.2020 - 02.2022
- Maintained a clean and presentable environment for customers and staff by carrying out daily cleaning duties throughout the store and warehouse facilities.
- Demonstrated ability to carry out out assigned tasks in a timely and organized manner while following established health and safety guidelines related to sanitizing work areas.
- Ensured individual rooms and common areas were restocked with supplies.
Customer Sales Representative
Tropic Aire Patio Gallery
01.2019 - 12.2020
- Managed incoming calls, emails, and online requests from customers efficiently.
- Resolved customer inquiries and complaints promptly.
- Provided training and guidance to new team members on sales techniques and handing transactions on a POS system.
- Coordinated with other staff members to ensure smooth and efficient daily store operation, providing assistance in other areas as needed, such as prepping displays and receiving freight.
Education
Midlands Technical College
1260 Lexington Dr., West Columbia, SC2015
High School Diploma -
Airport High School
West Columbia, SC05.2014
Skills
- Customer Service
- Time Management
- Teamwork and Collaboration
- Team Leadership
- Payment Processing
- Phone and E-mail Etiquette
- Critical Thinking
- Stocking and Receiving
- Item Ticketing and Pricing
Extracurricular Activities
- Member of Dance One Studio as part of Gifted and Talented of Airport High School
- Volunteered at Lexington Medical Center from 2016-2019
Volunteer Experience
Patient Greeter//Lexington Medical Center//Lexington, South Carolina
- Greeted customers with a friendly and professional demeanor.
- Guided patients, family, and other visitors to the appropriate health care departments.
- Provided assistance to patients with impaired mobility.
- Witnessed power of attorney.
Timeline
Retail Customer Sales Associate
Hobby Lobby
01.2022 - Current
Cleaning Assistant
Tropic Aire Patio Gallery
01.2020 - 02.2022
Customer Sales Representative
Tropic Aire Patio Gallery
01.2019 - 12.2020
Midlands Technical College
High School Diploma -
Airport High School
Similar Profiles
Jordan CoronaJordan Corona
Seasonal Worker at Hobby LobbySeasonal Worker at Hobby Lobby
Shelby WalkerShelby Walker
Sales Associate at Hobby LobbySales Associate at Hobby Lobby
Trinity FernandisTrinity Fernandis
Customer Service Associate (Seasonal) at Hobby LobbyCustomer Service Associate (Seasonal) at Hobby Lobby