Daniel Gonzalez Morales
Miami Gardens,FL
Summary
Throughout my experience with customer service, I have been characterized as committed, responsible, proactive and punctual person, with good communication skills and teamwork; willing to learn about new tasks and new challenges. Ability to handle different situations with professionalism.
Overview
8
8
years of professional experience
Work History
Valet Parking Supervisor
Park One
05.2022 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Resolved customer complaints through calm, constructive communication.
Logistics Assistant
Finesse Decor
01.2022 - 03.2022
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Generated, distributed and filed copies of all billing paperwork.
- Tracked orders and notified customers of status or potential delays.
Valet Attendant Supervisor
Park One
03.2019 - 12.2021
- Streamlined parking operations for increased efficiency and reduced wait times for guests.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Welcomed arriving guests and explained car retrieval procedures.
- Resolved customer complaints through calm, constructive communication.
- Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
- Established positive guest relationships through consistent delivery of excellent customer service.
Sales Associate
Finish Line
01.2018 - 02.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Sales Associate
Bertoni Gelato
08.2017 - 12.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issue
- Managed inventory of dining supplies to prevent shortages during service.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Associate of Arts - Business
Miami Dade College
Miami, FLHigh School Diploma -
Dr. Michael Krop Senior High School
Miami, FL06-2017
Skills
- Bilingual
- Customer service
- Punctual and reliable
- Problem-solving
- Multitasking and organization
- Teamwork
- Adaptability
- Fast learner
- Computer skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Valet Parking Supervisor
Park One
05.2022 - Current
Logistics Assistant
Finesse Decor
01.2022 - 03.2022
Valet Attendant Supervisor
Park One
03.2019 - 12.2021
Sales Associate
Finish Line
01.2018 - 02.2019
Sales Associate
Bertoni Gelato
08.2017 - 12.2018
Associate of Arts - Business
Miami Dade College
High School Diploma -
Dr. Michael Krop Senior High School
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