Matthew E Valencia Gordian
Orange,CA
Summary
Customer satisfaction has always been a big priority to me. Doing valet and bellman has helped me harness these skills to another level and helping people is something I love to do.
Overview
1
1
year of professional experience
Work History
Valet Parking Supervisor
LAZ Parking
Anaheim
06.2023 - Current
- Enhanced customer satisfaction by efficiently bringing to vehicles to customers
- Reduced wait times for guests by planning vehicle smooth retrieval processes.
- Improved team performance through positive words, and taking it slow
- Ensured high levels of service quality by helping guest with there bags and opening doors as they check in.
Bell Attendant
LAZ Parking
Anaheim, CA
08.2023 - Current
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Education
Associate Degree - Accounting
Santiago Canyon College
Orange, CASkills
- Bilingual fluent in Spanish
- customer satisfaction experience
Languages
Spanish
Native or Bilingual
Timeline
Bell Attendant
LAZ Parking
08.2023 - Current
Valet Parking Supervisor
LAZ Parking
06.2023 - Current
Associate Degree - Accounting
Santiago Canyon College