Daniel Goodman

• Managed an IT Driven Onboarding Team

Developed, Trained and Managed a team of Peers and Interns to conduct Onboarding and Technology driven New Hire Orientation.

Account Creation using Adaxes and Azure for Entra ID, Exchange, Microsoft 365 and licensing, Role Based permissions, Multi Factor Authentication and Mobile Device Management.

• Primary Lead in our Documentation, Support and Training for new Service Desk staff and Interns

Physically located in the closest position to our Service Desk staff to assist with incoming calls.

Supported users during company-wide technology migrations

Windows 10 to Windows 11 Upgrade, WorkDay and Internet and Intranet redesign and rollout

Collaborated with cross-functional teams to successfully complete other large-scale IT projects within established deadlines

Training staff members on how to effectively utilize new tools for increased productivity.

Contributor and developer in our Knowledge Based Management group - delivering Documentation improvement across the entire County.

Streamlined troubleshooting processes for faster issue resolution by creating detailed documentation of IT infrastructure and common issues.

Collaborated on a new ITSM for the County, Invgate

Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.

• Asset and Inventory Management

Our current ITAM is Lansweeper with deployments being managed by Microsoft Configuration Manager (SCCM).

In the process of moving to Invgate for the County's ITAM

Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.

Motivated to contribute to my community and support my family, I was offered a role as a with the Waukesha County Sheriff’s Dept as a Correctional Officer.
Recognizing the potential to be employed with the County in a time of growth, I was encouraged by both of my neighbors, who are employed by the Sheriff Dept, to explore a role that could benefit my future and possibly open doors within our IT Dept in Waukesha County.

In this capacity, I demonstrated strong leadership skills while effectively managing substantial inmate populations never less than 400 inmates. Additionally, I played a pivotal role in mentoring and training new recruits to excel in their duties.

• Effectively Managed 120+ inmates in the Huber Facility with work release privileges and our Electronic Monitoring program
• Effectively managed incoming prisoners in the Jails Intake
• Skillfully managed POD 1, which is the High Profile Inmate, Mental Health and Crisis Pod
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

2nd Level and VIP Client Services Technical Support for several states in the North and West Regions. Responsible for all Information Technology needs for 1500+ staff, the CEO and the CEO’s Direct Reports in several states. Daily work in 0365, Network Management, Data Management, Asset Management, Security, Project Management and Training.

• Played a lead role in training Service Desk staff, Data Center SME's and Onboarding of several offices that employed 1500+ staff in the Regions I managed.
• Successfully managed and maintained all IT needs and Server Rooms in 12 or more states including our major city hubs in Chicago, IL, Minneapolis, MN, Seattle, WA and Madison and Pewaukee, WI
• Managed all IT needs for 2 large Call Centers (Lansing and Pewaukee) and their respective servers and client workstations
• Managed all IT needs in the Midwest Print Center in Pewaukee, WI which was a major part of our Nationwide Shared Services Center in Oklahoma City