Assistant General Manager 5 Months Moore's Olde Tyme Barbeque Chicken & Seafood | 03.2025 - 08.2025
Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
Implemented customer loyalty programs, increasing repeat business by 15%
Developed upselling strategies, increasing average order value by 12%
Implemented new scheduling system that optimized staff allocation and reduced labor costs by 14%
Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of 30%
Implemented cross-training initiatives, enhancing team flexibility and ensuring efficient operations during peak periods
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Private Nanny 3 Years 1 Month Private Family | 02.2022 - 03.2025
Developed and implemented educational activities to foster learning and development in children.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Coordinated daily schedules to ensure smooth operations and efficient time management for family activities.
Resolved conflicts through effective communication, promoting harmony within the home environment.
Managed household tasks including meal preparation, laundry, and light cleaning efficiently while prioritizing child safety.
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Assistant Manager 10 Months Walgreens | 04.2021 - 02.2022
Supervised and trained a team of 16 employees, providing guidance and support to maximize productivity
Monitored employee performance through regular evaluations, delivering constructive feedback to enhance professional growth
Created employee schedules based on business needs, ensuring optimal staffing levels during peak hours
Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
Maintained accurate records of financial transactions, including daily sales reports and invoices, to support operational accountability
Investigated discrepancies related to cash handling or inventory management, implementing corrective actions.
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Assistant Manager 2 Years 2 Months Boddie-Noell Enterprises, Inc. | 02.2019 - 04.2021
Assisted in managing daily food service operations to ensure consistent quality and customer satisfaction.
Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
Conducted regular performance evaluations for staff members to provide constructive feedback on their strengths as well as areas needing improvement.
Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
Coordinated employee work schedules to provide coverage for special events.
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