Daniel Griffin
Hendersonville,Tn
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
Cracker Barrell
Hendersonville, TN
08.2024 - Current
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Assisted general manager with operations game plan and company initiatives implementation.
- Identified needs of customers promptly and efficiently.
- Maintained cleanliness and organization of the work area to uphold company standards.
Bartender/Server
El Fuego Mexican Resturant
Nashville , TN
06.2023 - 03.2024
- Greeted guests with friendliness and professionalism.
- Performed opening and closing duties including restocking supplies.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Cleansed glasses with sanitizing solution after each use.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Made friendly conversation with customers to provide enjoyable bar experience.
Head Waiter
El Mageuy Mexican Restaurant
Tracy City, Tn
08.2020 - 06.2023
- Spoke to guests to drive satisfaction with food, drinks and service
- Prepared coffee, tea and other drinks to guest specifications
- Worked with FOH and BOH staff to coordinate job duties during special events and functions
- Cleaned tables and booths at end of dining service to prepare for next meal seating
- Checked identification of guests to verify age requirements for purchase of alcohol
- Greeted and informed guests of menu selections to foster welcoming environment
- Offered appetizers and desserts to upsell guests and increase revenue
Lead Sales Associate
Dollar General
Tracy City, Tennessee
04.2023 - 05.2023
- Partnered with store operations and merchandising to carefully balance inventory issues
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Supported the sales team, answering customer inquiries with superior product knowledge
- Observed sales floor and stockroom for loss prevention, advising management of unusual internal or external activity
- Unloaded delivery trucks according to company standards
- Kept merchandise filled to appropriate levels on sales floor
- Developed and maintained relationships with customers to increase sales and loyalty
- Minimized shortages through proper loss prevention procedures
Deli Clerk
Publix
Tullahoma, TN
09.2022 - 11.2022
- Sliced and weighed deli meats and cheeses for customer purchase
- Stocked deli display cases with products and rotated items using first in, first out method
- Prepared, packaged, and labeled products for sale to customers
Camp Area Director
Scouts of America
Mentone, AL
05.2016 - 08.2020
- Taught children 12-17 on how to earn their merit badges
- From climbing and repelling to wilderness survival
ClickList Associate
Kroger
Hendersonville, TN
04.2020 - 06.2020
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards
Night Stocker
Home Depot
Nashville, TN
05.2019 - 06.2020
- Took orders, answered questions, and performed suggestive selling
- Took inventory of deli items and restocked shelves when necessary
- Operated kitchen utensils and equipment with manual dexterity, speed, and accuracy
- Followed merchandising guidelines to present visually appealing displays
- Answered customer inquiries about deli products and pricing
- Understood and followed food safety procedures and requirements
Education
Associate In Science (A.S.) - Nursing
Chattanooga State Community College
ChattanoogaAssociate In Science (A.S.) - Nursing
Motlow Comunity College
TullahomaSkills
- Special Dietary Requirements
- Order Accuracy
- Accurate Money Handling
- Billing and Payment Processing
- Customer Needs Assessments
- Safe Food Handling
- Team management
- Inventory management
- Customer service
- Staff scheduling
- Sanitation procedures
- Training development
- Communication skills
Certification
- ABC
- CPR
- CCMA
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Shift Leader
Cracker Barrell
08.2024 - Current
Bartender/Server
El Fuego Mexican Resturant
06.2023 - 03.2024
Lead Sales Associate
Dollar General
04.2023 - 05.2023
Deli Clerk
Publix
09.2022 - 11.2022
Head Waiter
El Mageuy Mexican Restaurant
08.2020 - 06.2023
ClickList Associate
Kroger
04.2020 - 06.2020
Night Stocker
Home Depot
05.2019 - 06.2020
Camp Area Director
Scouts of America
05.2016 - 08.2020
Associate In Science (A.S.) - Nursing
Chattanooga State Community College
Associate In Science (A.S.) - Nursing
Motlow Comunity College
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