Jose Marcelo Lima
Hollywood,FL
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized server with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
13
13
years of professional experience
Work History
Server Shift Leader
Filia - 1610 Collins Ave
Miami, FL
02.2021 - 09.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Server Supervisor
3'Gs Deli And Restaurant
Delray Beach, FL
02.2010 - 01.2021
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Checked establishment, service stands and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
GED -
Atlantic Technical College
Pompano Beach, FL12.2014
Associate of Arts - Business Administration And Management
UFU- Universidade Federal De Uberlandia
UBERLANDIA- BRAZIL06.1999
Skills
- Developing Rapport with Guests
- Customer Needs Assessments
- Billing and Payment Processing
- Warm and Friendly
- POS Inventory System Operation
- Strong client - interaction skills
- Team Player
- Beverage Preparation
- Special Dietary Requirements
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server Shift Leader
Filia - 1610 Collins Ave
02.2021 - 09.2022
Server Supervisor
3'Gs Deli And Restaurant
02.2010 - 01.2021
GED -
Atlantic Technical College
Associate of Arts - Business Administration And Management
UFU- Universidade Federal De Uberlandia
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