Daniel Guerrero
Philadelphia,PA
Summary
Steam certification Gas Certification Electric certification
Rational certified technician
Champion dishwasher certified technician
Cleveland combi oven certified technician
Unox certified electrician
HVAC LICENSED
Overview
22
22
years of professional experience
Work History
Field Service Manager
American kitchen and machinery
09.2011 - 08.2023
- Established staff schedules and assignments based on needs and equipment availability
- Coordinated installation and technical support of [Type] equipment
- Initiated process improvements to reduce cost of services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Setup and operated mechanical and manual servicing equipment
- Observed complex machinery in operation to adjust settings, spot malfunctions and complete root cause analysis on identified problems.
- Managed a team of technicians, providing support and guidance for professional development.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
Service Technician
Insinger machine company
03.2004 - 09.2011
- Coordinated installation and technical support of [Type] equipment
- Initiated process improvements to reduce cost of services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Setup and operated mechanical and manual servicing equipment
- Observed complex machinery in operation to adjust settings, spot malfunctions and complete root cause analysis on identified problems.
Field Service Technician
Ecolab
04.2001 - 03.2004
- Delivered outstanding customer service on field visits to meet corporate guidelines
- Diagnosed and repaired mechanical issues according to industry standards.
Education
Rational Tech Level 1,2,3 - Rational Combi Oven Diagnostic And Repair
Engineering Electronics -
Associate of Science in Automotriz Mechanical -
11.1991
Skills
- Promotional event coordination
- Workforce management
- Client relationships
- Managing customer billing
- Service operations management
- Brand management
- Issue and conflict resolution
- Contract development and management
- Systems and automation applications
Timeline
Field Service Manager - American kitchen and machinery
09.2011 - 08.2023
Service Technician - Insinger machine company
03.2004 - 09.2011
Field Service Technician - Ecolab
04.2001 - 03.2004
Universidad Dominicana O&M - Engineering Electronics,
Instituto Politecnico De Azua - Associate of Science in Automotriz Mechanical,
RATIONAL - Rational Tech Level 1,2,3, Rational Combi Oven Diagnostic And Repair