Daniel Hand
Fairfield,OH
Summary
Dynamic Operations Manager with extensive experience at Floodstar Restoration, excelling in team leadership, goal driven company culture and customer satisfaction across the U.S. Proven track record in managing complex restoration projects, ensuring compliance with IICRC standards, and optimizing invoicing processes, AR and insurance relations . Adept at fostering customer relationships and driving operational efficiency in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager/Senior Estimator
Floodstar Restoration
Fairfield, OH
01.2016 - 08.2025
- Supervised operations, staff and kept employees compliant with company policies and procedures.
- Coordinated all operations from hiring employees, job scheduling, selling jobs, overseeing jobs from start to finish, xactimate invoicing, adjuster negotiations, collections.
- Coordinated local and out of state Cat events staffing, sales, jobs, inventory, billing, and collections
- Provided in house training as well as IICRC continuing education for staff members
- Sell and complete water, mold, fire, trauma mitigation
- Consultant for other restoration companies/write xactimate for other companies
Project Manager
Teasdale Fenton
Cincinnati, OH
01.2015 - 12.2015
- Project Manager for water mitigation
- 24/7 On call to sell, perform, complete local and out of town water mitigation jobs
- Xactimate invoicing/adjuster relations/collections
- Project supervision/compliance with IICRC standards
- Inventory control
Project Manager
Ohio Valley Restoration
Fairfield, OH
08.2012 - 12.2014
24/7 On call for water mitigation jobs in town and out of town Cat events
Sold/Completed jobs from start to finish
Xactimate invoicing/Adjuster relations/Collections
Education
IICRC Triple Master - IICRC
IICRC
Skills
- Xactimate invoicing
- A/R billing/collections
- Operations management
- Employee training
- Ergonomics/efficiency
- Selling jobs/scheduling/monitoring
- Consulting
Certification
IICRC WRT, CCT, CRT, RRT, UFT, OCT, FSRT, HST, ASD, AMRT, CDS
Timeline
Operations Manager/Senior Estimator
Floodstar Restoration
01.2016 - 08.2025
Project Manager
Teasdale Fenton
01.2015 - 12.2015
Project Manager
Ohio Valley Restoration
08.2012 - 12.2014
IICRC Triple Master - IICRC
IICRC