Daniel Harper
Fort Worth
Summary
Support day-to-day program operations with expertise in lesson planning and developing social skills. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Specialist
Clayton Youth Enrichment
11.2023 - Current
- Ensure compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Build strong relationships with external partners to secure resources and support necessary for program success.
- Establish goals and created action plans to achieve goals.
- Develop and implemented lesson plans to engage and empower the children.
Pro Associate
PRA Group
06.2023 - 11.2023
- Debt collection
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
PANDA EXPRESS
12.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Contact Center Agent
CoOp Financial
03.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Direct Care Staff
BERRY FAMILY SERVICES
11.2021 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
Crew Member
AMC Theatres
10.2019 - 11.2020
- Worked in customer service and serving guest for over a year
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of move theater to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High school diploma -
Centennial High School
Burleson, TXSkills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
- Project management
- Office Administration
- Standard operating procedures
- Strategic planning
- Staff development
Certification
- First Aid Certification, 11/01/23
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Program Specialist
Clayton Youth Enrichment
11.2023 - Current
Pro Associate
PRA Group
06.2023 - 11.2023
Cashier
PANDA EXPRESS
12.2022 - 05.2023
Contact Center Agent
CoOp Financial
03.2022 - 12.2022
Direct Care Staff
BERRY FAMILY SERVICES
11.2021 - 03.2022
Crew Member
AMC Theatres
10.2019 - 11.2020
- First Aid Certification, 11/01/23
- CPR Certification
High school diploma -
Centennial High School
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