Professional Summary
Overview
Work History
Education
Skills
Timeline

Daniel Harper

McKesson
Cookeville,TN
11
years of professional experience

Experienced customer service professional with extensive experience in the customer service field, excelling in customer resolution and active listening. Proven track record in enhancing customer satisfaction. Also experienced with data entry, problem solving, and team development, consistently achieving performance metrics and fostering a positive work environment.

Work History

Customer Service Representative

1 Year 3 Months
McKesson | 07.2025 - Current

Responsible for taking calls for hospital systems and pharmacies to place orders for medications, track orders, troubleshoot customer issues, and emailing customers

Store Manager 2

2 Years 4 Months
GameStop | 03.2023 - 07.2025

Responsible for the welfare and success of 2 separate stores at the same time, hiring employees, creating weekly schedules, money deposits, inventory counts, and leading employees to reach successful performance metrics

Store Manager

2 Years
GameStop | 03.2021 - 03.2023

Responsible for the welfare and success of the business, hiring employees, creating weekly schedules, money deposits, inventory counts, and leading employees to reach successful performance metrics

Assistant Store Manager

2 Years 2 Months
GameStop | 01.2019 - 03.2021

Responsible for the business when the store manager was absent, opening and closing of the business, money deposits, and creating schedules

Lead Sales Associate

10 Months
Dollar General | 03.2018 - 01.2019

Responsible for looking after other associates, stocking shelves, answering the store phone and assisting customers, opening and closing the business, and making decisions for the business while I was the manager on duty

Senior Guest Advisor

11 Months
GameStop | 02.2018 - 01.2019

Responsible for money deposits, opening and closing the business, and decision making for the business when I was the manager on duty

Dedicated Cricket Representative

1 Year 4 Months
GameStop | 10.2016 - 02.2018

Responsible for selling phones and service for Bricket Mobile through GameStop, setting up service, and traveling to local businesses to sell products

Sales Associate

8 Months
Dollar General | 02.2016 - 10.2016

Responsible for running the register and checking out customers, assisting customers, stocking and recovering shelves, and unloading trucks and restocking shelves

Education

High School Diploma

Cookeville High School | Cookeville | 05-2013

Skills

Customer service
Active listening
Critical thinking
Data entry
Call center experience
Conflict resolution
Complaint handling
Microsoft Excel
Complaint resolution
Customer satisfaction measurement
Scheduling
Team development

Timeline

Customer Service Representative

McKesson
07.2025 - CurrentRead More

Store Manager 2

GameStop
03.2023 - 07.2025Read More

Store Manager

GameStop
03.2021 - 03.2023Read More

Assistant Store Manager

GameStop
01.2019 - 03.2021Read More

Lead Sales Associate

Dollar General
03.2018 - 01.2019Read More

Senior Guest Advisor

GameStop
02.2018 - 01.2019Read More

Dedicated Cricket Representative

GameStop
10.2016 - 02.2018Read More

Sales Associate

Dollar General
02.2016 - 10.2016Read More

Cookeville High School

High School Diploma
Read More
Daniel Harper