DANIEL HARRISON
Las Vegas,NV
Summary
Dependable professional with extensive experience supporting executive level management including Chief Executive Officer and [Job title]. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing and monitoring progress of important initiatives and actions plans.
Overview
11
11
years of professional experience
Work History
Assistant Vice President, Strategic Initiatives
Poplar Homes
06.2021 - 10.2023
- Translated strategy and business needs into technical requirements to expedite development of operational initiatives
- Analyzed and documented business processes and then worked with department leaders to design process improvements that would allow the company to scale from 600 to over 5,000 doors under management
- Acted as the primary User Acceptance Tester for all operational enhancements released by IT
- Developed ad hoc operational reporting, analysis, and dashboards using SalesForce Reporting, Tableau CRM, Metabase, Looker Studio, and Google Sheets
- Developed/ incubated ad hoc tools to support immediate operational needs using SalesForce Process Builder, Amazon Connect, and Power Automate
- Spearheaded the migration of all operational processes into SalesForce including requirement collection and automation design and documentation allowing for a rapid increase in doors managed per person
- Developed and implemented one stop shop dashboards for each operations department used daily by management and their staff to monitor and prioritize their workload at a glance
- Improved customer experience survey scores by 30% by solved a critical customer experience issue where calls were being frequently misrouted to the wrong department by designing and developing an IVR system in Amazon Connect that recognized incoming phone calls and routed them to the appropriate party
- Lead the implementation of service level agreements for each business unit creating high level visibility into where IT/development resources would be most effectively deployed
- Created user stories for requested business enhancements
Integration Developer
American Homes 4 Rent
03.2020 - 06.2021
- Designed and developed data ingestion patterns with error handling using Azure Logic Apps used to send and receive JSON messages to Azure Service Bus and Microsoft Dynamics 365
- Setup Azure Service Bus topics and queues used to route messages from microservices
- Researched, documented, and demoed Azure integration cloud services including Azure Monitor, Azure Alerts, LUIS, and QnA Maker
- Lead system outage remediation calls for integrations critical to day to day operations
- Deployed integrations using Microsoft CI/CD data pipelines
AMERICAN HOMES 4 RENT
11.2012 - 06.2021
Systems Analyst
01.2018 - 03.2020
- Performed business process analysis and converted them to technical requirements Coordinated with operations stakeholders to define and build out KPIs Conducted return on investment analysis for proposed system enhancement projects Lead user acceptance testing of applications to ensure the quality of the delivered requirements Systematically gathered feedback on delivered solutions to identify problems and iterate solutions Developed Microsoft Power Apps used by field staff to perform inspections in the field that integrated to Dynamics 365 to create records and images Used Power Automate to create a system that performed OCR on mail and emails and automatically create CRM records that were automatically categorized Created a chatbot using Power Automate and AI Builder that answered prospective client questions on the company website Performed data modeling andvisualizationusingPower BI for company wide easy access to live and historical metrics
Operations Analyst
08.2013 - 01.2018
- Developed data visualizations in Power BI that effectively tracked KPIs for operations teams across the company Created models to analyze the viability of new business ventures and forecasted return on investment based on those models Simplified the vendor selection process by developing vendor scorecards based on speed, cost, quality, and customer satisfaction surveys Collaborated with leasing agents to develop a tool to easily match leads to vacant units Developed a program used to administer Dynamics 365 Field Service training that used for 120+ new field technician hires Managed service territories for 120+ field service technicians nationwide Built and implemented an inventory tracking system usingPowerApps and Power BI Developed a tool to track current personnel and HR requisitions during periods of high staffing velocity Analyzed purchasing trends to determine stocking opportunities in order to reduce restocking trips Critically improved customer scheduling efficiency through the development of bulk texting system in Google Sheets
Education
Bachelor of Science - Finance
California State University
Skills
- Customer Relationship Management (CRM) technology
- Microsoft Dynamics 365
- SalesForce
- Accounting Systems/ Property Management software
- Yardi
- Propertyware
- Appfolio
- Reporting Tools/ Data Visualization tools
- Power BI
- Tableau CRM
- Metabase
- Google Data Studio
- Microsoft
- Excel, Word, and Power Point
- Azure - Logic Apps, Azure Monitor, Azure Alerts, Azure Service Bus, LUIS, QnA Maker
- Power Platform - Power Automate/ Flow, Power Apps, Common Data Service/ Dataverse, Devops
- Phone Systems
- Amazon Connect
- InContact
- SQL
- JIRA
Accomplishments
- 1
- 2
- 3
Timeline
Assistant Vice President, Strategic Initiatives
Poplar Homes
06.2021 - 10.2023
Integration Developer
American Homes 4 Rent
03.2020 - 06.2021
Systems Analyst
01.2018 - 03.2020
Operations Analyst
08.2013 - 01.2018
AMERICAN HOMES 4 RENT
11.2012 - 06.2021
Bachelor of Science - Finance
California State University
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