Daniel Hays
Eugene,OR
Summary
Experienced Opereations Manager offering over 10 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building diverse, inclusive, safe and successful teams. Proven track record for creating positive working and shopping environments.
Overview
21
21
years of professional experience
Work History
Business Operations Manager
University of Oregon
Eugene, OR
12.2022 - Current
- As the Business Operations Manager at the Knight Campus, I oversee day-to-day business operations, including financial oversight, record maintenance, system access, and leading the business coordinator team. My responsibilities include serving as the primary liaison for our central university partners, ensuring compliance with UO guidelines, and contributing to strategic planning. I am the primary contact and catch-all for all cross functional items
Assistant Store Manager
Petsmart
Eugene, OR
04.2013 - Current
- Run the day to day operations for an $11mil+/yr store.
- Top 10% store on company scorecard.
- Helped to turn around services dept from 6% of total business, to 12%+ over the course of 2 years.
Home Health CNA
New Horizons In-Home Care
Eugene, OR
04.2012 - 03.2013
- Maintained accurate records of services rendered to each patient.
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Educated family members about disease process, end-of-life issues, symptom management strategies and community resources available for support services.
- Collaborated with multidisciplinary team members on various aspects of patient care including pain management strategies.
CNA
Avamere Riverpark Of Eugene
Eugene , OR
10.2011 - 03.2013
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Educated patients on self-care techniques that would help them maintain their independence.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Documented patient care services by charting in designated areas.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Service Specialist
Discount Windows
Junction City, OR
07.2010 - 07.2011
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
- Directed and supervised team of 4 employees in daily tasks.
Key Carrying Supervisor
OfficeMax
Eugene, OR
04.2009 - 08.2010
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Service Specialist
Discount Windows
Junction City, OR
09.2006 - 01.2009
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
Millwork Sales Specialist
The Home Depot Inc
Salem , OR
03.2005 - 08.2006
- Created and maintained customer accounts, including tracking of sales activities, order information, and customer contacts.
- Demonstrated extensive knowledge of millwork product lines, pricing structure, and other related services.
- Collaborated closely with other departments to design to develop innovative solutions for clients.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Process Technician
Mitsubishi Silicon America
Salem , OR
12.2003 - 12.2004
- Provided technical support to production personnel regarding equipment operation and maintenance procedures.
- Maintained accurate records of process parameters, test results, and other relevant data in accordance with company policies.
- Conducted regular inspections of machinery components to ensure they were functioning properly.
- Analyzed product samples for conformance with specifications using various testing methods and instruments.
Pizza Maker
Papa John's Pizza
Salem, OR
04.2003 - 12.2003
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Ensured compliance with health and safety regulations in the kitchen area.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Education
Some College (No Degree) - General Studies
Lane County Community College
Eugene, ORSkills
- Customer Service
- Proficient in Microsoft Office Suite, Including Teams
- Stock management
- POS systems operations
- Issue resolution
- Merchandising
- Purchasing and planning
- Supervision and training
- Schedule management
- Customer retention
- Recruiting and hiring
- Employee development
- Cost analysis and savings
- Profit and loss accountability
- Performance improvements
Timeline
Business Operations Manager
University of Oregon
12.2022 - Current
Assistant Store Manager
Petsmart
04.2013 - Current
Home Health CNA
New Horizons In-Home Care
04.2012 - 03.2013
CNA
Avamere Riverpark Of Eugene
10.2011 - 03.2013
Service Specialist
Discount Windows
07.2010 - 07.2011
Key Carrying Supervisor
OfficeMax
04.2009 - 08.2010
Service Specialist
Discount Windows
09.2006 - 01.2009
Millwork Sales Specialist
The Home Depot Inc
03.2005 - 08.2006
Process Technician
Mitsubishi Silicon America
12.2003 - 12.2004
Pizza Maker
Papa John's Pizza
04.2003 - 12.2003
Some College (No Degree) - General Studies
Lane County Community College