Daniel Heinis
Oviedo
Summary
A highly adaptable professional with a diverse skill set across the automotive, culinary, and customer service industries. With hands-on experience in fast-paced environments, I excel in maintaining high levels of efficiency, safety, and customer satisfaction. Proven ability to manage tasks, from automotive maintenance as an Oil Change Specialist to ensuring smooth kitchen operations as a Line Cook and Saute Cook, and delivering exceptional customer service as a Lead Customer Service Associate. Skilled in problem-solving, team collaboration, and maintaining high-quality standards. Strong communicator committed to providing top-tier service and ensuring every customer experience is positive and efficient.
Overview
8
8
years of professional experience
Work History
Line Cook/Sauté Cook
Cafe Panuzzo
Oviedo, FL
07.2025 - 02.2026
- Prepared ingredients and maintained cleanliness in kitchen to ensure efficient service.
- Assisted in cooking and plating dishes to meet menu standards and presentation guidelines.
- Collaborated with team members to support smooth kitchen operations during peak hours.
- Followed food safety protocols to maintain high standards of hygiene and quality.
- Adapted quickly to changing menu items and special requests from customers.
- Participated in regular cleaning routines to uphold kitchen organization and compliance standards.
Oil Change Technician
Valvoline Instant Oil
Oviedo, FL
07.2024 - 08.2025
- Conducted oil changes efficiently, ensuring timely service and customer satisfaction.
- Operated diagnostic equipment to assess vehicle maintenance needs accurately.
- Maintained cleanliness and organization of work area to promote safety standards.
- Collaborated with team members to streamline service processes and reduce wait times.
- Provided exceptional customer service by addressing inquiries and recommending services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
Line Cook
Ford's Garage
Oviedo, FL
07.2023 - 05.2024
- Prepared ingredients by chopping, marinating, and seasoning to ensure high-quality dishes.
- Operated kitchen equipment efficiently, adhering to safety and sanitation protocols.
- Collaborated with team members to maintain smooth kitchen operations during peak hours.
- Assisted in menu development by providing feedback on ingredient selections and dish presentations.
- Maintained cleanliness of workstations and dining areas in compliance with health regulations.
- Trained new staff on kitchen procedures, equipment usage, and food safety standards.
Lead Customer Service Associate
Wawa
Oviedo, FL
08.2018 - 07.2023
- Led team in delivering exceptional customer service, ensuring satisfaction and loyalty.
- Mentored new associates on company policies, procedures, and customer engagement techniques.
- Streamlined transaction processes to enhance efficiency and reduce wait times for customers.
- Resolved complex customer inquiries, leveraging product knowledge to provide tailored solutions.
- Resolved escalated customer complaints effectively while maintaining composure under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
High School Diploma -
Hagerty High School
Oviedo, FLSkills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Diesel engine maintenance
- Oil change expertise
- Tire rotations
- Food preparation
- Food safety knowledge
- Kitchen station setup
Timeline
Line Cook/Sauté Cook
Cafe Panuzzo
07.2025 - 02.2026
Oil Change Technician
Valvoline Instant Oil
07.2024 - 08.2025
Line Cook
Ford's Garage
07.2023 - 05.2024
Lead Customer Service Associate
Wawa
08.2018 - 07.2023
High School Diploma -
Hagerty High School