Daniel Helms

Worked as a Service Advisor at Toyota, serving as the primary point of contact between customers and the service department. Greeted customers, listened to their concerns, and documented repair and maintenance requests. Explained recommended services, provided cost estimates, and obtained customer approval before repairs began.

I Worked as a Customer Service Representative at Publix, providing friendly and efficient service to customers in a fast-paced retail environment. Assisted customers with purchases, returns, exchanges, and general inquiries while ensuring a positive shopping experience. Processed transactions accurately, handled cash, credit, and digital payments, and balanced cash drawers at the end of shifts.

• Demonstrated strong communication, problem-solving, and multitasking skills while consistently delivering excellent customer service. maintained a professional attitude, and contributed to a welcoming environment that encouraged customer satisfaction and repeat business.