Daniel Herman
Maryville,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Detailing Manager
The Allen Groupe
Maryville , TN
08.2025 - Current
- Managed daily operations of detailing team and schedules.
- Trained staff on detailing techniques and customer service standards.
- Monitored quality control measures throughout the detailing process.
- Oversaw inventory management and supply ordering for detailing supplies.
- Provided training and guidance to new staff members on detailing techniques and processes.
- Collaborated with other departments to enhance customer satisfaction initiatives.
Car Detailing Manager
Finishing Touch
Maryville , TN
08.2021 - 08.2025
- Oversaw daily operations of car detailing services, ensuring consistent quality and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Implemented cleaning protocols, enhancing safety and maintaining high cleanliness standards.
- Collaborated with management to streamline processes, improving service delivery timelines.
Research Technician
University of Tennessee - Center for Transportation Research
05.2006 - 07.2021
- - Assisted the Tennessee Department of Transportation with Average Daily Traffic research
- - Collected detailed vehicle data for traffic assessments to support transportation planning
- - Conducted state-wide travel for research assignments in Tennessee to gather essential data for traffic safety analysis
- - Led project teams effectively for the THSO Safety Project
- - Entered and managed data in Excel for the THSO Safety Project to ensure accuracy and reliability to Excel
- - Set up and assisted in the Teen Driving Safety Program at local Tennessee high schools
- - Managed receipts and travel details via Concur
Detailer
CarMax
07.2012 - 04.2013
- - Maintained vehicles by cleaning and refurbishing them in a deadline driven environment
- - Collaborated with team members to meet daily quotas and enhance overall team efficiency
- - Utilized a variety of cleaning products and equipment to ensure vehicle presentation and quality
- - Operated multiple computer systems for accurate tracking of daily detailing tasks
- - Stored and retrieved vehicles for detailing
Window Cleaning Associate
Window Wiz
12.2009 - 05.2012
- - Cleaned windows for both residential homes and commercial buildings
- - Operated various cleaning equipment safely while working at heights to complete cleaning tasks effectively
- - Adapted work strategies to changing weather conditions, ensuring consistent service delivery
- - Completed daily cleaning goals in a timely manner
- - Provided excellent customer service to enhance client satisfaction and retention
Education
Roane State Community College
Harriman, TN01-2009
Bryan College
Dayton, TN01-2007
High School Diploma -
Gateway Christian School
Memphis, TN01-2006
Skills
- Quality assurance
- Inventory management
- Effective team leadership
- Timely execution
- Problem analysis
- Client support
- Quick learner
- Adaptable work ethic
- Excellence commitment
EDUCATION & VOLUNTEER WORK
The Knoxville Ambassadors, Volunteer Assistant Basketball Coach, Knoxville, TN, 2015-2020
Timeline
Detailing Manager
The Allen Groupe
08.2025 - Current
Car Detailing Manager
Finishing Touch
08.2021 - 08.2025
Detailer
CarMax
07.2012 - 04.2013
Window Cleaning Associate
Window Wiz
12.2009 - 05.2012
Research Technician
University of Tennessee - Center for Transportation Research
05.2006 - 07.2021
Roane State Community College
Bryan College
High School Diploma -
Gateway Christian School