Daniel Hernandez
Bronx,New York
Summary
Willing to work hard for any company that would hire me. I have been determined to do the best possible in the all my past jobs, throughout school and during my time playing for my school teams. Im motivated to help the company willing to hire me and exceed their everyday requirements.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
The Bronx, NY
05.2023 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Followed policies and procedures to meet or exceed established performance requirements.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Associate
Stop & Shop
Brentwood, NY
03.2023 - 09.2024
Shipment Processor
Gap
Deer Park, NY
10.2023 - 01.2024
- Collaborated with other departments within the organization regarding shipment processing needs.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Processed incoming and outgoing shipments in accordance with company guidelines.
- Reviewed size and weight of packages to verify conformance with service requested.
- Pulled, packed and converted orders for shipment with computer-generated work orders.
Education
Some College (No Degree) - Economics
City College of New York of The City University of New York, The
New York, NYSkills
- Regulatory Compliance
- Team Collaboration
- Clerical Support
- Appointment Scheduling
- Customer Support
- Customer Service
- Product Merchandising
- Product Knowledge
Affiliations
I have been playing sports on teams for my entire life. I regularly go the gym. I read and study on my free time.
Languages
English
Professional
Spanish
Limited
Timeline
Shipment Processor
Gap
10.2023 - 01.2024
Customer Service Associate
Walgreens
05.2023 - Current
Customer Service Associate
Stop & Shop
03.2023 - 09.2024
Some College (No Degree) - Economics
City College of New York of The City University of New York, The